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Issue Date
Title
Involved Person(s)
2008
Shared Service Centers
Liebhart, Daniel
;
Wischki, Christian
2008
Das funktionierende Ganze : service oriented infrastructure mit ITlL V3
Liebhart, Daniel
;
Wischki, Christian
2008
Outtasking statt Outsourcing
Liebhart, Daniel
;
Wischki, Christian
2008
Knowledge management in call centers : how routing rules influence expertise and service quality
Heitz, Christoph
;
Ryder, Geoffrey
;
Ross, Kevin
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Author
3
Liebhart, Daniel
3
Wischki, Christian
1
Heitz, Christoph
1
Ross, Kevin
1
Ryder, Geoffrey
Subject (DDC)
2
004: Informatik