| Publikationstyp: | Konferenz: Poster |
| Art der Begutachtung: | Peer review (Abstract) |
| Titel: | An exploration of the service innovation gap in Swiss tourism |
| Autor/-in: | Merkle, Thorsten Knaus, Dominik Siegrist, Chantal |
| et. al: | No |
| Angaben zur Konferenz: | 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022 |
| Erscheinungsdatum: | Aug-2022 |
| Sprache: | Englisch |
| Schlagwörter: | Tourism; Innovation; Service innovation; Innovation gap |
| Fachgebiet (DDC): | 658.406: Innovationsmanagement, Change Management |
| Zusammenfassung: | The pressure to innovate in the tourism industry is increasing. Increasing global competition, new challenges and opportunities in the field of digitalisation as well as the dynamic development of society challenge the players in the tourism industry to increase the competitiveness of their own company and the destination. The tourism industry differs from other industries in the tertiary sector in particular in that it is highly fragmented. This results in the necessity of coordinating heterogeneous providers for the provision of services to guests. The Swiss tourism industry is dominated by small and medium-sized enterprises (SMEs), which often face numerous challenges in terms of the commercial exploitation of products or the implementation of ideas. This limited ability not only to generate new ideas, but also to implement them, will be referred to as the "Service Innovation Gap". |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/25313 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | Life Sciences und Facility Management |
| Organisationseinheit: | Institut für Facility Management (IFM) |
| Enthalten in den Sammlungen: | Publikationen Life Sciences und Facility Management Publikationen School of Management and Law |
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Merkle, T., Knaus, D., & Siegrist, C. (2022, August). An exploration of the service innovation gap in Swiss tourism. 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022.
Merkle, T., Knaus, D. and Siegrist, C. (2022) ‘An exploration of the service innovation gap in Swiss tourism’, in 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022.
T. Merkle, D. Knaus, and C. Siegrist, “An exploration of the service innovation gap in Swiss tourism,” in 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022, Aug. 2022.
MERKLE, Thorsten, Dominik KNAUS und Chantal SIEGRIST, 2022. An exploration of the service innovation gap in Swiss tourism. In: 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022. Conference poster. August 2022
Merkle, Thorsten, Dominik Knaus, and Chantal Siegrist. 2022. “An Exploration of the Service Innovation Gap in Swiss Tourism.” Conference poster. In 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022.
Merkle, Thorsten, et al. “An Exploration of the Service Innovation Gap in Swiss Tourism.” 2022 Annual International CHRIE Summer Conference, Washington, D.C., USA, 3-6 August 2022, 2022.
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