Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Ehrenthal, Joachim | - |
| dc.date.accessioned | 2018-07-25T10:01:38Z | - |
| dc.date.available | 2018-07-25T10:01:38Z | - |
| dc.date.issued | 2014 | - |
| dc.identifier.issn | 0960-0035 | de_CH |
| dc.identifier.uri | https://digitalcollection.zhaw.ch/handle/11475/8472 | - |
| dc.description.abstract | Purpose: The purpose of this paper is to address the effects of retail out-of-stocks from a service-dominant (S-D) logic view. Design/methodology/approach: Conceptual, combining classic S-D logic research with recent research of S-D logic in supply chains, and applying this to out-of-stocks in a retail setting of fast-moving consumer goods. Findings: The paper unveils out-of-stocks as emergent operant resources that alter and attenuate value creation across manufacturers, retailers, shoppers, users and their networks. The paper develops a model of value co-creation where manufacturer supply and shopper/user demand meet in the retailer's realm. Differentiating between shopper and user in a sequential model of value creation, it identifies the shopper as an active entity whose response to out-of-stocks redistributes value within the retail service ecosystem. An additional model is developed that illustrates the novel costs of an out-of-stock as uncovered by the S-D logic perspective, allowing retailers and manufacturers to align their interests in improving on-shelf availability. Research limitations/implications: Moving distribution thought and management towards a goal of service provision, this article suggests three logistics research possibilities: retailer-manufacturer misalignment, spatio-temporal supply-demand mismatch, and shopper-user interaction. Practical implications: This article shows how the S-D perspective can bring previously misaligned incentives of supply chain actors into alignment. Previous goods-dominant research showed little common ground for manufacturers and retailers to jointly improve on-shelf availability. The S-D logic view demonstrates compelling rationale for both parties' involvement. Originality/value: The paper extends S-D logic literature by considering value attenuation through failures in physical distribution and logistics management, adding that non-availability causes operand resources to become operant and attenuate/redistribute value. The paper extends the out-of-stock literature by providing a theoretical foundation, and by showing the ecosystem effects of out-of-stocks. | de_CH |
| dc.language.iso | en | de_CH |
| dc.publisher | Emerald | de_CH |
| dc.relation.ispartof | International Journal of Physical Distribution & Logistics Management | de_CH |
| dc.rights | Licence according to publishing contract | de_CH |
| dc.subject.ddc | 658.5: Produktionssteuerung | de_CH |
| dc.title | Value attenuation and retail out-of-stocks : a service-dominant logic perspective | de_CH |
| dc.type | Beitrag in wissenschaftlicher Zeitschrift | de_CH |
| dcterms.type | Text | de_CH |
| zhaw.departement | School of Management and Law | de_CH |
| dc.identifier.doi | 10.1108/IJPDLM-02-2013-0028 | de_CH |
| zhaw.funding.eu | No | de_CH |
| zhaw.issue | 1/2 | de_CH |
| zhaw.originated.zhaw | Yes | de_CH |
| zhaw.pages.end | 57 | de_CH |
| zhaw.pages.start | 39 | de_CH |
| zhaw.publication.status | publishedVersion | de_CH |
| zhaw.volume | 44 | de_CH |
| zhaw.publication.review | Peer review (Publikation) | de_CH |
| Appears in collections: | Publikationen School of Management and Law | |
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Ehrenthal, J. (2014). Value attenuation and retail out-of-stocks : a service-dominant logic perspective. International Journal of Physical Distribution & Logistics Management, 44(1/2), 39–57. https://doi.org/10.1108/IJPDLM-02-2013-0028
Ehrenthal, J. (2014) ‘Value attenuation and retail out-of-stocks : a service-dominant logic perspective’, International Journal of Physical Distribution & Logistics Management, 44(1/2), pp. 39–57. Available at: https://doi.org/10.1108/IJPDLM-02-2013-0028.
J. Ehrenthal, “Value attenuation and retail out-of-stocks : a service-dominant logic perspective,” International Journal of Physical Distribution & Logistics Management, vol. 44, no. 1/2, pp. 39–57, 2014, doi: 10.1108/IJPDLM-02-2013-0028.
EHRENTHAL, Joachim, 2014. Value attenuation and retail out-of-stocks : a service-dominant logic perspective. International Journal of Physical Distribution & Logistics Management. 2014. Bd. 44, Nr. 1/2, S. 39–57. DOI 10.1108/IJPDLM-02-2013-0028
Ehrenthal, Joachim. 2014. “Value Attenuation and Retail Out-of-Stocks : A Service-Dominant Logic Perspective.” International Journal of Physical Distribution & Logistics Management 44 (1/2): 39–57. https://doi.org/10.1108/IJPDLM-02-2013-0028.
Ehrenthal, Joachim. “Value Attenuation and Retail Out-of-Stocks : A Service-Dominant Logic Perspective.” International Journal of Physical Distribution & Logistics Management, vol. 44, no. 1/2, 2014, pp. 39–57, https://doi.org/10.1108/IJPDLM-02-2013-0028.
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