How can facilities management add value to organisations as well as to society?

Jensen, Per Anker; Sarasoja, Anna-Liisa; van der Voordt, Theo; Coenen, Christian

Publication type:	Conference paper
Type of review:	Not specified
Title:	How can facilities management add value to organisations as well as to society?
Authors:	Jensen, Per Anker Sarasoja, Anna-Liisa van der Voordt, Theo Coenen, Christian
Proceedings:	Proceedings of the 19th CIB World Building Congress 2013
Editors of the parent work:	Kajewski, Stephen Manley, Karen Hampson, Keith
Conference details:	19th CIB World Building Congress 2013, Brisbane, Australia, 5-9 May 2013
Issue Date:	2013
Language:	English
Subjects:	Added value; Facility management; B2B marketing
Subject (DDC):	658.2: Facility Management
Abstract:	The purpose of this paper is to present lessons learnt from a 3 year collaborative research project on the added value of Facilities Management (FM) involving institutions in five European countries. The starting point was the so-called FM Value Map developed earlier by the leader of the research group. The project applied three basic theoretical perspectives: FM, Corporate Real Estate Management (CREM) and Business to Business (B2B) marketing and started with a major literature review on added value based on each of these perspectives. The collaboration included a series of workshops and preparation of research papers covering theoretical, methodological and empirical aspects. The results were published as an anthology in May 2012. The three basic perspectives of FM, CREM and B2B marketing provide both overlapping and complementary focus areas in relation to adding value. Four conceptual models are presented and compared. They include parameters and strategies for how FM can add value with many similarities and a trend towards convergence. Stakeholder relationships and relationship management are seen as crucial in adding value, which for instance is expressed in the concepts FM Value Network and Value Adding Management. Besides adding value for the core business of organisations it is becoming increasingly important for FM to add value for society, for instance in terms of sustainability and corporate social responsibility. The advancement in knowledge and understanding presented in the paper offers a new state of the art, which can give inspiration and guidance for cutting edge FM organisations and professionals as well as for advanced teaching and future research.
URI:	https://digitalcollection.zhaw.ch/handle/11475/3639
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	Life Sciences and Facility Management
Organisational Unit:	Institute of Facility Management (IFM)
Appears in collections:	Publikationen Life Sciences und Facility Management

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Jensen, P. A., Sarasoja, A.-L., van der Voordt, T., & Coenen, C. (2013). How can facilities management add value to organisations as well as to society? [Conference paper]. In S. Kajewski, K. Manley, & K. Hampson (Eds.), Proceedings of the 19th CIB World Building Congress 2013.

Jensen, P.A. et al. (2013) ‘How can facilities management add value to organisations as well as to society?’, in S. Kajewski, K. Manley, and K. Hampson (eds) Proceedings of the 19th CIB World Building Congress 2013.

P. A. Jensen, A.-L. Sarasoja, T. van der Voordt, and C. Coenen, “How can facilities management add value to organisations as well as to society?,” in Proceedings of the 19th CIB World Building Congress 2013, 2013.

JENSEN, Per Anker, Anna-Liisa SARASOJA, Theo VAN DER VOORDT und Christian COENEN, 2013. How can facilities management add value to organisations as well as to society? In: Stephen KAJEWSKI, Karen MANLEY und Keith HAMPSON (Hrsg.), Proceedings of the 19th CIB World Building Congress 2013. Conference paper. 2013

Jensen, Per Anker, Anna-Liisa Sarasoja, Theo van der Voordt, and Christian Coenen. 2013. “How Can Facilities Management Add Value to Organisations as Well as to Society?” Conference paper. In Proceedings of the 19th CIB World Building Congress 2013, edited by Stephen Kajewski, Karen Manley, and Keith Hampson.

Jensen, Per Anker, et al. “How Can Facilities Management Add Value to Organisations as Well as to Society?” Proceedings of the 19th CIB World Building Congress 2013, edited by Stephen Kajewski et al., 2013.