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https://doi.org/10.21256/zhaw-30883| Publikationstyp: | Konferenz: Paper |
| Art der Begutachtung: | Peer review (Publikation) |
| Titel: | Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation |
| Autor/-in: | Benedech, Rodolfo Moorthy, Anand R. Weisskopf, Simon Meierhofer, Jürg Rapaccini, Mario |
| et. al: | No |
| DOI: | 10.21256/zhaw-30883 |
| Tagungsband: | Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference |
| Herausgeber/-in des übergeordneten Werkes: | Bigdeli, Ali Z. Baines, Tim Akkermans, Henk |
| Seite(n): | 181 |
| Seiten bis: | 192 |
| Angaben zur Konferenz: | Spring Servitization Conference, Tilburg, The Netherlands, 13-14 Mai 2024 |
| Erscheinungsdatum: | 13-Mai-2024 |
| Verlag / Hrsg. Institution: | The Advanced Services Group |
| ISBN: | 978-1-85449-819-9 |
| Sprache: | Englisch |
| Schlagwörter: | Value creation; Value quantification; Value visualization; Building management system |
| Fachgebiet (DDC): | 004: Informatik |
| Zusammenfassung: | Purpose: The paper aims to address the under-utilisation of Building Management System (BMS) data by proposing a model to assess both the economic and environmental value of improved data use in BMS, focusing on system monitoring and remote service, while guiding the transition to digital service offerings in building management. Design/Methodology/Approach: Through interviews with stakeholders in the emergency lighting sector, the application of a causal loop diagram and models described in the literature, the study develops a model based on the concepts of servitization and digital service innovation. It quantifies the value creation to customers, value capture for providers, and the environmental impact by considering the level of digitalisation of system monitoring and remote control. Findings: The model demonstrates how an increased level of digitalisation – through monitoring and remote control – can significantly improve service delivery, reduce operational costs, and improve environmental sustainability. It identifies a strategic shift from pay-per-service to subscription models as critical to maintaining provider revenues in the face of increased service efficiency and reduced manual intervention. Originality/Value: This study contributes a novel framework for quantifying the benefits of digital BMS, highlighting the potential for improved operational efficiency, cost savings and environmental benefits. It highlights the role of servitization and digital transformation in redefining value creation in building management and provides insights into the strategic deployment of digital services. |
| URI: | https://www.advancedservicesgroup.co.uk/wp-content/uploads/SSC2024-Proceedings.pdf https://digitalcollection.zhaw.ch/handle/11475/30883 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | CC BY-NC 4.0: Namensnennung - Nicht kommerziell 4.0 International |
| Departement: | School of Engineering |
| Organisationseinheit: | Institut für Datenanalyse und Prozessdesign (IDP) |
| Publiziert im Rahmen des ZHAW-Projekts: | IoT Sustainability Lab |
| Enthalten in den Sammlungen: | Publikationen School of Engineering |
Dateien zu dieser Ressource:
| Datei | Beschreibung | Größe | Format | |
|---|---|---|---|---|
| 2024_Benedech-etal_Unveiling-the-synergy_SSC2024-Proceedings.pdf | 1.34 MB | Adobe PDF |  Öffnen/Anzeigen |
Zur Langanzeige
Benedech, R., Moorthy, A. R., Weisskopf, S., Meierhofer, J., & Rapaccini, M. (2024). Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation [Conference paper]. In A. Z. Bigdeli, T. Baines, & H. Akkermans (Eds.), Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference (pp. 181–192). The Advanced Services Group. https://doi.org/10.21256/zhaw-30883
Benedech, R. et al. (2024) ‘Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation’, in A.Z. Bigdeli, T. Baines, and H. Akkermans (eds) Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference. The Advanced Services Group, pp. 181–192. Available at: https://doi.org/10.21256/zhaw-30883.
R. Benedech, A. R. Moorthy, S. Weisskopf, J. Meierhofer, and M. Rapaccini, “Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation,” in Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference, May 2024, pp. 181–192. doi: 10.21256/zhaw-30883.
BENEDECH, Rodolfo, Anand R. MOORTHY, Simon WEISSKOPF, Jürg MEIERHOFER und Mario RAPACCINI, 2024. Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation. In: Ali Z. BIGDELI, Tim BAINES und Henk AKKERMANS (Hrsg.), Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference [online]. Conference paper. The Advanced Services Group. 13 Mai 2024. S. 181–192. ISBN 978-1-85449-819-9. Verfügbar unter: https://www.advancedservicesgroup.co.uk/wp-content/uploads/SSC2024-Proceedings.pdf
Benedech, Rodolfo, Anand R. Moorthy, Simon Weisskopf, Jürg Meierhofer, and Mario Rapaccini. 2024. “Unveiling the Synergy : Economic and Environmental Value of Building Management Systems in the Era of Digital Service Innovation.” Conference paper. In Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference, edited by Ali Z. Bigdeli, Tim Baines, and Henk Akkermans, 181–92. The Advanced Services Group. https://doi.org/10.21256/zhaw-30883.
Benedech, Rodolfo, et al. “Unveiling the Synergy : Economic and Environmental Value of Building Management Systems in the Era of Digital Service Innovation.” Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference, edited by Ali Z. Bigdeli et al., The Advanced Services Group, 2024, pp. 181–92, https://doi.org/10.21256/zhaw-30883.
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