| Publikationstyp: | Konferenz: Paper |
| Art der Begutachtung: | Peer review (Abstract) |
| Titel: | After sales services of Swiss manufacturing companies in China |
| Autor/-in: | Prandini, Markus Lehmann, Ralph |
| et. al: | No |
| DOI: | 10.1109/ICIMSA.2017.7985581 |
| Tagungsband: | 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA) |
| Seite(n): | 150 |
| Seiten bis: | 153 |
| Angaben zur Konferenz: | 4th iCatse International Conference on Industrial Engineering, Management Science and Applications, Seoul, Korea, 13-15 June 2017 |
| Erscheinungsdatum: | 2017 |
| Verlag / Hrsg. Institution: | IEEE |
| ISBN: | 978-1-5090-6336-9 |
| Sprache: | Englisch |
| Fachgebiet (DDC): | 658: Allgemeines Management |
| Zusammenfassung: | The study examines the after sales service business of Swiss manufacturing firms in China. It investigates eight cases of small and midsize firms (SMEs), describes the objectives the firms are pursuing with after sales services in China and how they are configuring their services. It evaluates to what extent the service models correspond to the conditions of the Chinese market and develops recommendations for the design of after sales services in China. The investigated firms use a problem-solving model in their after sales service business which corresponds to the existing economic conditions in China. The study extends the existing knowledge on after sales services in foreign markets and provides recommendations for SMEs on the configuration of services in China. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/17622 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | School of Management and Law |
| Organisationseinheit: | International Management Institute (IMI) |
| Enthalten in den Sammlungen: | Publikationen School of Management and Law |
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Prandini, M., & Lehmann, R. (2017). After sales services of Swiss manufacturing companies in China [Conference paper]. 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA), 150–153. https://doi.org/10.1109/ICIMSA.2017.7985581
Prandini, M. and Lehmann, R. (2017) ‘After sales services of Swiss manufacturing companies in China’, in 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA). IEEE, pp. 150–153. Available at: https://doi.org/10.1109/ICIMSA.2017.7985581.
M. Prandini and R. Lehmann, “After sales services of Swiss manufacturing companies in China,” in 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA), 2017, pp. 150–153. doi: 10.1109/ICIMSA.2017.7985581.
PRANDINI, Markus und Ralph LEHMANN, 2017. After sales services of Swiss manufacturing companies in China. In: 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA). Conference paper. IEEE. 2017. S. 150–153. ISBN 978-1-5090-6336-9
Prandini, Markus, and Ralph Lehmann. 2017. “After Sales Services of Swiss Manufacturing Companies in China.” Conference paper. In 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA), 150–53. IEEE. https://doi.org/10.1109/ICIMSA.2017.7985581.
Prandini, Markus, and Ralph Lehmann. “After Sales Services of Swiss Manufacturing Companies in China.” 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA), IEEE, 2017, pp. 150–53, https://doi.org/10.1109/ICIMSA.2017.7985581.
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