How punishment and reward increase customer acceptance of demand response in the energy industry

Kuenzel, Karoline; Loock, Moritz; Cometta, Claudio

doi:10.5465/ambpp.2014.15790abstract

Publication type:	Conference other
Type of review:	Not specified
Title:	How punishment and reward increase customer acceptance of demand response in the energy industry
Authors:	Kuenzel, Karoline Loock, Moritz Cometta, Claudio
DOI:	10.5465/ambpp.2014.15790abstract
Published in:	Academy of Management Proceedings
Volume(Issue):	2014
Issue:	1
Conference details:	74th Annual Meeting of the Academy of Management, Philadelphia, USA, 1-5 August 2014
Issue Date:	2014
Publisher / Ed. Institution:	Academy of Management
ISSN:	0065-0668 2151-6561
Language:	English
Subject (DDC):	333.79: Energy
Abstract:	Following national and international policy guidelines for energy efficiency and in order to optimize supply and demand, electric utilities introduce demand response programs (DR). However firms struggle how to best help consumers to accept these programs. In the light of recent theories of decision-making that favour heuristic over information-based decision strategies, the paper at hand investigates the role of punishment and reward for consumer acceptance of DR. We find that although electric utilities design DR programs mostly based on rewards (assumingly in fear of consumer loyalty), DR regimes based on punishment appear more effective, without jeopardizing loyalty of consumers. Thus, in the light of prospect theory our data indicates that if firms help customers to avoid a loss in form of a punishment this has a larger positive impact on the intended behaviour than if firms help customers to gain a reward. Implications for practice and especially a demand-based view on environmental management apply.
URI:	https://digitalcollection.zhaw.ch/handle/11475/16418
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Institute of Innovation and Entrepreneurship (IIE)
Appears in collections:	Publikationen School of Management and Law

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Kuenzel, K., Loock, M., & Cometta, C. (2014). How punishment and reward increase customer acceptance of demand response in the energy industry [Conference presentation]. Academy of Management Proceedings, 2014(1). https://doi.org/10.5465/ambpp.2014.15790abstract

Kuenzel, K., Loock, M. and Cometta, C. (2014) ‘How punishment and reward increase customer acceptance of demand response in the energy industry’, in Academy of Management Proceedings. Academy of Management. Available at: https://doi.org/10.5465/ambpp.2014.15790abstract.

K. Kuenzel, M. Loock, and C. Cometta, “How punishment and reward increase customer acceptance of demand response in the energy industry,” in Academy of Management Proceedings, 2014, vol. 2014, no. 1. doi: 10.5465/ambpp.2014.15790abstract.

KUENZEL, Karoline, Moritz LOOCK und Claudio COMETTA, 2014. How punishment and reward increase customer acceptance of demand response in the energy industry. In: Academy of Management Proceedings. Conference presentation. Academy of Management. 2014

Kuenzel, Karoline, Moritz Loock, and Claudio Cometta. 2014. “How Punishment and Reward Increase Customer Acceptance of Demand Response in the Energy Industry.” Conference presentation. In Academy of Management Proceedings. Vol. 2014. Academy of Management. https://doi.org/10.5465/ambpp.2014.15790abstract.

Kuenzel, Karoline, et al. “How Punishment and Reward Increase Customer Acceptance of Demand Response in the Energy Industry.” Academy of Management Proceedings, vol. 2014, no. 1, Academy of Management, 2014, https://doi.org/10.5465/ambpp.2014.15790abstract.