Please use this identifier to cite or link to this item:
https://doi.org/10.21256/zhaw-9941
Publication type: | Conference paper |
Type of review: | Peer review (publication) |
Title: | High tech, high touch : integrating digital and human AAL advisory services for older adults |
Authors: | Bertel, Diotima Teles, Soraia Strohmeier, Flora Vieira-Marques, Pedro Schmitter, Paul Ruscher, Stefan Paul, Constanca Kofler, Andrea Ch. |
DOI: | 10.21256/zhaw-9941 10.5220/0006799002410249 |
Proceedings: | Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health |
Editors of the parent work: | Bamidis, P. Ziefle, M. Maciaszek, L. |
Page(s): | 241 |
Pages to: | 249 |
Conference details: | 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018 |
Issue Date: | 2018 |
Publisher / Ed. Institution: | SciTePress |
Publisher / Ed. Institution: | Setúbal |
ISBN: | 978-989-758-299-8 |
Language: | English |
Subjects: | Engagement platform; Engagement ecosystem; Digital and human advisor; Ambient Assisted Living (AAL) |
Subject (DDC): | 004: Computer science 600: Technology 610: Medicine and health |
Abstract: | While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. |
Further description: | While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. |
URI: | https://digitalcollection.zhaw.ch/handle/11475/9941 |
Fulltext version: | Published version |
License (according to publishing contract): | CC BY-NC-ND 4.0: Attribution - Non commercial - No derivatives 4.0 International |
Departement: | Life Sciences and Facility Management |
Organisational Unit: | Institute of Facility Management (IFM) |
Published as part of the ZHAW project: | ActiveAdvice |
Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
File | Description | Size | Format | |
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2018_Bertel-etal_AAL-advisory-services-older-adults.pdf | 333.96 kB | Adobe PDF | View/Open |
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Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S., Paul, C., & Kofler, A. Ch. (2018). High tech, high touch : integrating digital and human AAL advisory services for older adults [Conference paper]. In P. Bamidis, M. Ziefle, & L. Maciaszek (Eds.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (pp. 241–249). SciTePress. https://doi.org/10.21256/zhaw-9941
Bertel, D. et al. (2018) ‘High tech, high touch : integrating digital and human AAL advisory services for older adults’, in P. Bamidis, M. Ziefle, and L. Maciaszek (eds) Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Setúbal: SciTePress, pp. 241–249. Available at: https://doi.org/10.21256/zhaw-9941.
D. Bertel et al., “High tech, high touch : integrating digital and human AAL advisory services for older adults,” in Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health, 2018, pp. 241–249. doi: 10.21256/zhaw-9941.
BERTEL, Diotima, Soraia TELES, Flora STROHMEIER, Pedro VIEIRA-MARQUES, Paul SCHMITTER, Stefan RUSCHER, Constanca PAUL und Andrea Ch. KOFLER, 2018. High tech, high touch : integrating digital and human AAL advisory services for older adults. In: P. BAMIDIS, M. ZIEFLE und L. MACIASZEK (Hrsg.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Conference paper. Setúbal: SciTePress. 2018. S. 241–249. ISBN 978-989-758-299-8
Bertel, Diotima, Soraia Teles, Flora Strohmeier, Pedro Vieira-Marques, Paul Schmitter, Stefan Ruscher, Constanca Paul, and Andrea Ch. Kofler. 2018. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Conference paper. In Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis, M. Ziefle, and L. Maciaszek, 241–49. Setúbal: SciTePress. https://doi.org/10.21256/zhaw-9941.
Bertel, Diotima, et al. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis et al., SciTePress, 2018, pp. 241–49, https://doi.org/10.21256/zhaw-9941.
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