A multi-perspective view on AAL stakeholders' needs : a user-centred requirement analysis for the ActiveAdvice European project

Teles, Soraia; Bertel, Diotima; Kofler, Andrea Ch.; Ruscher, Stefan H.; Paúl, Constança

doi:10.5220/0006380701040116

Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-9468

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	A multi-perspective view on AAL stakeholders' needs : a user-centred requirement analysis for the ActiveAdvice European project
Authors:	Teles, Soraia Bertel, Diotima Kofler, Andrea Ch. Ruscher, Stefan H. Paúl, Constança
DOI:	10.5220/0006380701040116 10.21256/zhaw-9468
Proceedings:	Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health
Editors of the parent work:	Röcker, C. O'Donoghue, J. Ziefle, M. Maciaszek, L. Molloy, W.
Page(s):	104
Pages to:	116
Conference details:	3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Porto, Portugal, 28-29 April 2017
Issue Date:	2017
Publisher / Ed. Institution:	SciTePress
Publisher / Ed. Institution:	Setúbal
ISBN:	978-989-758-251-6
Language:	English
Subjects:	Ambient assiste living; Requirements analysis; Multi-stakeholder perspective; Elderly care
Subject (DDC):	610: Medicine and health 658: General Management
Abstract:	This paper discusses the process of including a multi-perspective view on stakeholders’ needs into a specific project, namely the European project ActiveAdvice. It highlights the factors supporting and hindering the development and the implementation of the ActiveAdvice platform – as an integrated communication tool targeted at bridging the gaps between AAL stakeholders by facilitating cooperation and information exchange – regarding user requirements, preferences, acceptances and expectations. For this, a qualitative study was carried out, taking into account not only the older adults as primary end-users but the whole AAL stakeholder ecosystem. 23 semi-structured interviews with stakeholders of different groups – older adults and their relatives, business as well as government representatives – were conducted. The results show that even though different stakeholders can have conflicting needs, e.g. regarding online communication or feedback, those can be integrated into the requirements analysis, thus including the whole stakeholder ecosystem in the designing process. Furthermore, all three included stakeholder groups agree on the importance of raising awareness of AAL solutions, technologies and products. In including not only consumers but other secondary and tertiary stakeholders as well, ActiveAdvice has the chance to reach a broader audience and thus raise public awareness of AAL.
URI:	https://digitalcollection.zhaw.ch/handle/11475/9468
Fulltext version:	Published version
License (according to publishing contract):	CC BY-NC-ND 4.0: Attribution - Non commercial - No derivatives 4.0 International
Departement:	Life Sciences and Facility Management
Organisational Unit:	Institute of Facility Management (IFM)
Published as part of the ZHAW project:	ActiveAdvice
Appears in collections:	Publikationen Life Sciences und Facility Management

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Teles, S., Bertel, D., Kofler, A. Ch., Ruscher, S. H., & Paúl, C. (2017). A multi-perspective view on AAL stakeholders’ needs : a user-centred requirement analysis for the ActiveAdvice European project [Conference paper]. In C. Röcker, J. O’Donoghue, M. Ziefle, L. Maciaszek, & W. Molloy (Eds.), Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health (pp. 104–116). SciTePress. https://doi.org/10.5220/0006380701040116

Teles, S. et al. (2017) ‘A multi-perspective view on AAL stakeholders” needs : a user-centred requirement analysis for the ActiveAdvice European project’, in C. Röcker et al. (eds) Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health. Setúbal: SciTePress, pp. 104–116. Available at: https://doi.org/10.5220/0006380701040116.

S. Teles, D. Bertel, A. Ch. Kofler, S. H. Ruscher, and C. Paúl, “A multi-perspective view on AAL stakeholders’ needs : a user-centred requirement analysis for the ActiveAdvice European project,” in Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health, 2017, pp. 104–116. doi: 10.5220/0006380701040116.

TELES, Soraia, Diotima BERTEL, Andrea Ch. KOFLER, Stefan H. RUSCHER und Constança PAÚL, 2017. A multi-perspective view on AAL stakeholders‘ needs : a user-centred requirement analysis for the ActiveAdvice European project. In: C. RÖCKER, J. O’DONOGHUE, M. ZIEFLE, L. MACIASZEK und W. MOLLOY (Hrsg.), Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health. Conference paper. Setúbal: SciTePress. 2017. S. 104–116. ISBN 978-989-758-251-6

Teles, Soraia, Diotima Bertel, Andrea Ch. Kofler, Stefan H. Ruscher, and Constança Paúl. 2017. “A Multi-Perspective View on AAL Stakeholders’ Needs : A User-Centred Requirement Analysis for the ActiveAdvice European Project.” Conference paper. In Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by C. Röcker, J. O’Donoghue, M. Ziefle, L. Maciaszek, and W. Molloy, 104–16. Setúbal: SciTePress. https://doi.org/10.5220/0006380701040116.

Teles, Soraia, et al. “A Multi-Perspective View on AAL Stakeholders’ Needs : A User-Centred Requirement Analysis for the ActiveAdvice European Project.” Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by C. Röcker et al., SciTePress, 2017, pp. 104–16, https://doi.org/10.5220/0006380701040116.