Title: A multi-perspective view on AAL stakeholders' needs : a user-centred requirement analysis for the ActiveAdvice European project
Authors : Teles, Soraia
Bertel, Diotima
Kofler, Andrea Ch.
Ruscher, Stefan H.
Paúl, Constança
Proceedings: Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health
Volume(Issue) : 1
Pages : 104
Pages to: 116
Conference details: ICT4AWE - 3rd International Conference on Information and Communication Technolo-gies for Ageing Well and e-Health, Porto, 2017
Publisher / Ed. Institution : Science and Technology Publications
Issue Date: 2017
License (according to publishing contract) : Not specified
Type of review: Peer review (Publication)
Language : English
Subjects : Ambient assiste living; Requirements analysis; Multi-stakeholder perspective; Elderly care
Subject (DDC) : 610: Medicine and health
658: General Management
Abstract: This paper discusses the process of including a multi-perspective view on stakeholders’ needs into a specific project, namely the European project ActiveAdvice. It highlights the factors supporting and hindering the development and the implementation of the ActiveAdvice platform – as an integrated communication tool targeted at bridging the gaps between AAL stakeholders by facilitating cooperation and information exchange – regarding user requirements, preferences, acceptances and expectations. For this, a qualitative study was carried out, taking into account not only the older adults as primary end-users but the whole AAL stakeholder ecosystem. 23 semi-structured interviews with stakeholders of different groups – older adults and their relatives, business as well as government representatives – were conducted. The results show that even though different stakeholders can have conflicting needs, e.g. regarding online communication or feedback, those can be integrated into the requirements analysis, thus including the whole stakeholder ecosystem in the designing process. Furthermore, all three included stakeholder groups agree on the importance of raising awareness of AAL solutions, technologies and products. In including not only consumers but other secondary and tertiary stakeholders as well, ActiveAdvice has the chance to reach a broader audience and thus raise public awareness of AAL.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
DOI : 10.5220/0006380701040116
ISBN: 978-989-758-251-6
URI: https://digitalcollection.zhaw.ch/handle/11475/9468
Appears in Collections:Publikationen Life Sciences und Facility Management

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