| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | People make FM : an approach to professionalising FM services in a Swiss hospital |
| Authors: | Honegger, Franziska Hofer, Susanne |
| Proceedings: | EuroFM Research Papers 2015 |
| Editors of the parent work: | Price, Ilfryn Alexander, Keith |
| Page(s): | 237 |
| Pages to: | 242 |
| Conference details: | 14th EuroFM Research Symposium, Glasgow, UK, 1-3 June 2015 |
| Issue Date: | 2015 |
| Publisher / Ed. Institution: | European Facilities Management Network (EuroFM) |
| ISSN: | 2411-1791 |
| Language: | English |
| Subjects: | Hospital; Facility Management |
| Subject (DDC): | 362.11: Hospitals and related institutions 658.2: Facility Management |
| Abstract: | Purpose: This research sets out to explore non-nursing activities in a hospital, looking at when and whom performs them and how the quality of these non-nursing activities is controlled. The results were developed into a strategy paper to guide a major reorganisation process with the aim of professionalising Facility Management (FM) services. Hence this research focuses very much on the people who work in FM. Theory: FM in hospitals enables the core activities of medicine and nursing to operate. Skills-oriented allocation of work is essential. Defining the non-nursing activities, which can be carried out by staff reporting to the FM department, instead of by nursing staff, is one way of addressing nursing shortages. Design/methodology/approach: The research is based on a case study. Data collection methods included document research, structured non-participant observation on six specifically selected hospital wards, semi-structured expert interviews with nursing management from these wards, and expert discussions with representatives from both the nursing and the FM departments. Findings: The results show that FM tasks are performed differently in different wards. Because many processes and the responsibilities for performing the tasks involved in these processes are not defined, the quality of service depends on the people performing the tasks rather than any pre-defined standards. The issues highlighted by this research are addressed in a resultant strategy paper. Originality/value: The findings of this research provide a set of valuable arguments for professionalising FM services. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/6217 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Honegger, F., & Hofer, S. (2015). People make FM : an approach to professionalising FM services in a Swiss hospital [Conference paper]. In I. Price & K. Alexander (Eds.), EuroFM Research Papers 2015 (pp. 237–242). European Facilities Management Network (EuroFM).
Honegger, F. and Hofer, S. (2015) ‘People make FM : an approach to professionalising FM services in a Swiss hospital’, in I. Price and K. Alexander (eds) EuroFM Research Papers 2015. European Facilities Management Network (EuroFM), pp. 237–242.
F. Honegger and S. Hofer, “People make FM : an approach to professionalising FM services in a Swiss hospital,” in EuroFM Research Papers 2015, 2015, pp. 237–242.
HONEGGER, Franziska und Susanne HOFER, 2015. People make FM : an approach to professionalising FM services in a Swiss hospital. In: Ilfryn PRICE und Keith ALEXANDER (Hrsg.), EuroFM Research Papers 2015. Conference paper. European Facilities Management Network (EuroFM). 2015. S. 237–242
Honegger, Franziska, and Susanne Hofer. 2015. “People Make FM : An Approach to Professionalising FM Services in a Swiss Hospital.” Conference paper. In EuroFM Research Papers 2015, edited by Ilfryn Price and Keith Alexander, 237–42. European Facilities Management Network (EuroFM).
Honegger, Franziska, and Susanne Hofer. “People Make FM : An Approach to Professionalising FM Services in a Swiss Hospital.” EuroFM Research Papers 2015, edited by Ilfryn Price and Keith Alexander, European Facilities Management Network (EuroFM), 2015, pp. 237–42.
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