Issue Date | Title | Involved Person(s) |
2017 | Taking off : conceptual model for FM in airports | Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne |
Dec-2016 | RemoS - Referenzmodell für nicht-medizinische Supportleistungen in Spitälern : basierend auf LekaS | Gerber, Nicole; Hofer, Susanne |
2016 | Compilation and classification / reference model of KPIs for non-medical support services in hospitals | Gerber, Nicole; Hofer, Susanne |
Mar-2021 | Patient or customer-centred service provision? : both – it depends! | Gerber, Nicole |
Jan-2017 | LesapS - Leitfaden zum Einsatz von SAP für Facility Management in Healthcare | Weigele, Christian; Imark, Patric; Fitterer, René; Gerber, Nicole |
2016 | Prozessmodellierung : „Ist so, weil war so. Bleibt so, weil ist so?“ | Gerber, Nicole |
2014 | Leistungszuordnungsmodell für nicht-medizinische Supportleistungen in Spitäler LemoS | Gerber, Nicole |
Nov-2017 | PromoS - Process model for non-medical support services in hospitals | Gerber, Nicole; Tschümperlin, Carina; Hofer, Susanne |
Dec-2019 | Catalogue de prestations non médicales (LekaS) : version 2.0: traduit de l’allemand | Gerber, Nicole; Kuchen, Oliver |
2016 | LemoS 3.0 : service allocation model for non-medical support services in hospitals adapted to new findings | Gerber, Nicole |