| Issue Date | Title | Involved Person(s) |
| Nov-2012 | Gute Führung steigert die Kundenorientierung | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
| 2012 | Service-centric logic of FM | Coenen, Christian; von Felten, Daniel |
| 2012 | Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2012 | Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics | Coenen, Christian; Loepfe, Steven; Schleuniger, Felix |
| 2012 | The added value of FM : background and introduction | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian |
| 2012 | The concept of added value of FM | Riratanaphong, Chaiwat; Sarasoja, Anna-Liisa; Coenen, Christian; von Felten, Daniel; Jensen, Per Anker; van der Voordt, Theo; Balslev Nielsen, Susanne; Pfenninger, Mirjam |
| 2012 | Beyond financial performance : capturing relationship value in FM | Coenen, Christian; von Felten, Daniel; Waldburger, Doris |
| 2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
| 2012 | FM-Blueprinting : Schaffung von interdisziplinärer Transparenz für die Kern- und Unterstützungsprozesse | von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam |
| 2012 | The added value of FM - what we still have to learn | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa |
| 2012 | In search for the added value of FM : what we know and what we need to learn | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; von Felten, Daniel; Lindholm, Anna‐Liisa; Balslev Nielsen, Susanne; Riratanaphong, Chaiwat; Pfenninger, Mirjam |
| 2012 | FM as value network : exploring relationships amongst key FM stakeholders | Alexander, Keith; Coenen, Christian; Kok, Herman |
| 2012 | The added value of FM : comparisons and lessons learned | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa |
| 2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |
| 2012 | The added value of facilities management : concepts, findings and perspectives | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian |
