| Publication type: | Working paper – expertise – study |
| Title: | Service-orientation and service-competence of customer-contact employees |
| Authors: | Coenen, Christian |
| Issue Date: | 2001 |
| Publisher / Ed. Institution: | Arizona State University |
| Publisher / Ed. Institution: | Tempe |
| Language: | English |
| Subjects: | IFM |
| Subject (DDC): | 658.8: Marketing management |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3662 |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C. (2001). Service-orientation and service-competence of customer-contact employees. Arizona State University.
Coenen, C. (2001) Service-orientation and service-competence of customer-contact employees. Tempe: Arizona State University.
C. Coenen, “Service-orientation and service-competence of customer-contact employees,” Arizona State University, Tempe, 2001.
COENEN, Christian, 2001. Service-orientation and service-competence of customer-contact employees. Tempe: Arizona State University
Coenen, Christian. 2001. “Service-Orientation and Service-Competence of Customer-Contact Employees.” Tempe: Arizona State University.
Coenen, Christian. Service-Orientation and Service-Competence of Customer-Contact Employees. Arizona State University, 2001.
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