Publication type: | Conference paper |
Type of review: | Not specified |
Title: | From intentions to actions : measuring customer's word-of-mouth behaviour via critical internet feedback technique |
Authors: | Coenen, Christian |
Proceedings: | Proceedings of the 11th International Research Symposium in Service Quality |
Conference details: | 11th International Research Symposium in Service Quality, Wolfsburg,11-14 June 2009 |
Issue Date: | 2009 |
Language: | German |
Subjects: | IFM |
Subject (DDC): | 658.8: Marketing management |
URI: | https://digitalcollection.zhaw.ch/handle/11475/3643 |
Fulltext version: | Published version |
License (according to publishing contract): | Licence according to publishing contract |
Departement: | Life Sciences and Facility Management |
Organisational Unit: | Institute of Facility Management (IFM) |
Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C. (2009). From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique. Proceedings of the 11th International Research Symposium in Service Quality.
Coenen, C. (2009) ‘From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique’, in Proceedings of the 11th International Research Symposium in Service Quality.
C. Coenen, “From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique,” in Proceedings of the 11th International Research Symposium in Service Quality, 2009.
COENEN, Christian, 2009. From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique. In: Proceedings of the 11th International Research Symposium in Service Quality. Conference paper. 2009
Coenen, Christian. 2009. “From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique.” Conference paper. In Proceedings of the 11th International Research Symposium in Service Quality.
Coenen, Christian. “From intentions to actions : measuring customer’s word-of-mouth behaviour via critical internet feedback technique.” Proceedings of the 11th International Research Symposium in Service Quality, 2009.
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