| Publikationstyp: | Konferenz: Paper |
| Art der Begutachtung: | Keine Angabe |
| Titel: | Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth |
| Autor/-in: | Coenen, Christian |
| Tagungsband: | Conference Proceedings of the 9th International Research Symposium on Service Quality |
| Angaben zur Konferenz: | 9th International Research Symposium on Service Quality, Karlstad, Sweden, 15-18 June 2004 |
| Erscheinungsdatum: | 2004 |
| Sprache: | Englisch |
| Schlagwörter: | IFM |
| Fachgebiet (DDC): | 658.8: Marketingmanagement |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3593 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | Life Sciences und Facility Management |
| Organisationseinheit: | Institut für Facility Management (IFM) |
| Enthalten in den Sammlungen: | Publikationen Life Sciences und Facility Management |
Dateien zu dieser Ressource:
Es gibt keine Dateien zu dieser Ressource.
Zur Langanzeige
Coenen, C. (2004). Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. Conference Proceedings of the 9th International Research Symposium on Service Quality.
Coenen, C. (2004) ‘Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth’, in Conference Proceedings of the 9th International Research Symposium on Service Quality.
C. Coenen, “Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth,” in Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.
COENEN, Christian, 2004. Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. In: Conference Proceedings of the 9th International Research Symposium on Service Quality. Conference paper. 2004
Coenen, Christian. 2004. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference paper. In Conference Proceedings of the 9th International Research Symposium on Service Quality.
Coenen, Christian. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.
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