The added value of FM : background and introduction

Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian

Publication type:	Book part
Type of review:	Not specified
Title:	The added value of FM : background and introduction
Authors:	Jensen, Per Anker van der Voordt, Theo Coenen, Christian
Published in:	The added value of facilities management : concepts, findings and perspectives
Editors of the parent work:	Jensen, Per Anker van der Voordt, Theo Coenen, Christian
Page(s):	14
Pages to:	30
Issue Date:	2012
Publisher / Ed. Institution:	Polyteknisk Forlag
Publisher / Ed. Institution:	Lyngby
ISBN:	978-8-7502-1062-7
Language:	German
Subjects:	Added value; Facility Management; B2B Marketing
Subject (DDC):	658.2: Facility Management
Abstract:	Purpose: This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach: The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings: Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value: Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM.
URI:	https://digitalcollection.zhaw.ch/handle/11475/3590
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	Life Sciences and Facility Management
Organisational Unit:	Institute of Facility Management (IFM)
Appears in collections:	Publikationen Life Sciences und Facility Management

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Jensen, P. A., van der Voordt, T., & Coenen, C. (2012). The added value of FM : background and introduction. In P. A. Jensen, T. van der Voordt, & C. Coenen (eds.), The added value of facilities management : concepts, findings and perspectives (pp. 14–30). Polyteknisk Forlag.

Jensen, P.A., van der Voordt, T. and Coenen, C. (2012) ‘The added value of FM : background and introduction’, in P.A. Jensen, T. van der Voordt, and C. Coenen (eds) The added value of facilities management : concepts, findings and perspectives. Lyngby: Polyteknisk Forlag, pp. 14–30.

P. A. Jensen, T. van der Voordt, and C. Coenen, “The added value of FM : background and introduction,” in The added value of facilities management : concepts, findings and perspectives, P. A. Jensen, T. van der Voordt, and C. Coenen, Eds. Lyngby: Polyteknisk Forlag, 2012, pp. 14–30.

JENSEN, Per Anker, Theo VAN DER VOORDT und Christian COENEN, 2012. The added value of FM : background and introduction. In: Per Anker JENSEN, Theo VAN DER VOORDT und Christian COENEN (Hrsg.), The added value of facilities management : concepts, findings and perspectives. Lyngby: Polyteknisk Forlag. S. 14–30. ISBN 978-8-7502-1062-7

Jensen, Per Anker, Theo van der Voordt, and Christian Coenen. 2012. “The added value of FM : background and introduction.” In The added value of facilities management : concepts, findings and perspectives, edited by Per Anker Jensen, Theo van der Voordt, and Christian Coenen, 14–30. Lyngby: Polyteknisk Forlag.

Jensen, Per Anker, et al. “The added value of FM : background and introduction.” The added value of facilities management : concepts, findings and perspectives, edited by Per Anker Jensen et al., Polyteknisk Forlag, 2012, pp. 14–30.