Title: Zufriedenheitsmanagement : Konzept und Realisierung
Authors : Stauss, B.
Dornach, F.
Coenen, Christian
Published in : Kundenorientierte Unternehmensführung - Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Pages : 543
Pages to: 559
Editors of the parent work: Hinterhuber, H.
Publisher / Ed. Institution : Gabler
Publisher / Ed. Institution: Wiesbaden
Issue Date: 2006
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : German
Subjects : IFM
Subject (DDC) : 658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Book Part
DOI : 10.1007/978-3-8349-9132-4_25
ISBN: 978-3-8349-0227-6
URI: https://digitalcollection.zhaw.ch/handle/11475/3566
Appears in Collections:Publikationen Life Sciences und Facility Management

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