Title: Future of service management : insights from subject-matter experts
Authors : Coenen, Christian
Published in : ISS 2020 Vision
Publisher / Ed. Institution : Copenhagen Institute for Futures Studies (CIFS)
Publisher / Ed. Institution: Copenhagen
Issue Date: 2016
Language : Deutsch / German
Subjects : Facility management; Services management
Subject (DDC) : 658.2: Facility Management
Abstract: Future of Service Management report focuses on the trends and drivers shaping service management, design and delivery and places specific focus on Service Management within Facility Management and Corporate Real Estate. This white book is the fifth and final white book in the ISS 2020 Vision series. It extends the scope of the four previous ISS 2020 Vision studies: Scenarios for the Future of the Global Facility Management Industry (2011), New ways of Working: The Workplace of the Future (2013), Future of Public Sector Outsourcing (2014) and Future of Outsourcing and Perspectives for Facility Management (2016). The research presented in this study was collected by the Copenhagen Institute of Futures Studies (CIFS) and ISS. It consists of a: meta-study of trends shaping the future of Service Management with a specific focus on FM; a global survey of 1,495 FM experts and service professionals conducted by ISS, CIFS, IFMA and CoreNet Global; and a series of in-depth interviews with 12 subject matter experts in fields of Service Design, Service Management, and Facility Management.
Departement: Life Sciences und Facility Management
Organisational Unit: Institut für Facility Management (IFM)
Publication type: Buchbeitrag / Book Part
Type of review: Keine Angabe / Not specified
URI: https://digitalcollection.zhaw.ch/handle/11475/3538
License (according to publishing contract) : Lizenz gemäss Verlagsvertrag / Licence according to publishing contract
Appears in Collections:Publikationen Life Sciences und Facility Management

Files in This Item:
There are no files associated with this item.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.