Publication type: Conference proceedings
Type of review: Editorial review
Title: Smart services summit : smart services supporting the new normal
Editors: West, Shaun
Meierhofer, Jürg
Mangla, Utpal
DOI: 10.1007/978-3-030-97042-0
Extent: XXIII, 168
Conference details: Fourth Smart Services Summit, Zurich, 22 October 2021
Issue Date: 2022
Series: Progress in IS
Publisher / Ed. Institution: Springer
Publisher / Ed. Institution: Cham
ISBN: 978-3-030-97041-3
Language: English
Subjects: Smart services; Business development; Digitalization; Service industry; Smart government; Artificial intelligence; Digital platform; Servitization
Subject (DDC): 658.406: Innovation management, change management
Abstract: This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Engineering
Organisational Unit: Institute of Data Analysis and Process Design (IDP)
Appears in collections:Publikationen School of Engineering

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