Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration

von Schnurbein, Georg; Hollenstein, Eva; Arnold, Nicholas; Liberatore, Florian

doi:10.1007/s11266-022-00492-5

Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-24908

Publication type:	Article in scientific journal
Type of review:	Peer review (publication)
Title:	Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration
Authors:	von Schnurbein, Georg Hollenstein, Eva Arnold, Nicholas Liberatore, Florian
et. al:	No
DOI:	10.1007/s11266-022-00492-5 10.21256/zhaw-24908
Published in:	VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations
Issue Date:	20-Apr-2022
Publisher / Ed. Institution:	Springer
ISSN:	0957-8765 1573-7888
Language:	English
Subjects:	Dyadic perspective; Health care provision; Inter-professional care; Inter-professional collaboration
Subject (DDC):	362: Health and social services
Abstract:	While volunteering is an essential factor in service delivery in many societal areas, the inclusion of volunteers in formal settings can also lead to tensions. In this article, we combine the literature on volunteering and inter-professional collaboration (IPC) to elaborate a framework regarding remedies for tensions between professional staff and volunteers within IPC in health care provision to ensure successful collaboration. Using a dyadic survey design to interview volunteers and volunteer managers, we show that the perspectives of volunteers and volunteer managers on the antecedents of effective IPC differ in paradoxical ways. While volunteer managers apply organizational logic concerning tasks and processes to avoid tensions, volunteers seek solutions on a relational basis. However, rather than trying to resolve these paradoxes, our study indicates that carefully managing tensions arising between volunteers and professional staff may be more successful than trying to resolve all tensions.
URI:	https://digitalcollection.zhaw.ch/handle/11475/24908
Fulltext version:	Published version
License (according to publishing contract):	CC BY 4.0: Attribution 4.0 International
Departement:	School of Management and Law
Organisational Unit:	Winterthur Institute of Health Economics (WIG)
Appears in collections:	Publikationen School of Management and Law

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von Schnurbein, G., Hollenstein, E., Arnold, N., & Liberatore, F. (2022). Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations. https://doi.org/10.1007/s11266-022-00492-5

von Schnurbein, G. et al. (2022) ‘Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration’, VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations [Preprint]. Available at: https://doi.org/10.1007/s11266-022-00492-5.

G. von Schnurbein, E. Hollenstein, N. Arnold, and F. Liberatore, “Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration,” VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, Apr. 2022, doi: 10.1007/s11266-022-00492-5.

VON SCHNURBEIN, Georg, Eva HOLLENSTEIN, Nicholas ARNOLD und Florian LIBERATORE, 2022. Together yet apart : remedies for tensions between volunteers and health care professionals in interprofessional collaboration. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations. 20 April 2022. DOI 10.1007/s11266-022-00492-5

von Schnurbein, Georg, Eva Hollenstein, Nicholas Arnold, and Florian Liberatore. 2022. “Together yet Apart : Remedies for Tensions between Volunteers and Health Care Professionals in Interprofessional Collaboration.” VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, April. https://doi.org/10.1007/s11266-022-00492-5.

von Schnurbein, Georg, et al. “Together yet Apart : Remedies for Tensions between Volunteers and Health Care Professionals in Interprofessional Collaboration.” VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, Apr. 2022, https://doi.org/10.1007/s11266-022-00492-5.