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Publikationstyp: Beitrag in wissenschaftlicher Zeitschrift
Art der Begutachtung: Peer review (Publikation)
Titel: On the (future) role of on-demand insurance : market landscape, business model and customer perception
Autor/-in: Zeier Röschmann, Angela
Erny, Matthias
Wagner, Joël
et. al: No
DOI: 10.1057/s41288-022-00265-7
10.21256/zhaw-24739
Erschienen in: The Geneva Papers on Risk and Insurance - Issues and Practice
Band(Heft): 47
Heft: 3
Seite(n): 603
Seiten bis: 642
Erscheinungsdatum: 7-Feb-2022
Verlag / Hrsg. Institution: Palgrave Macmillan
ISSN: 1018-5895
1468-0440
Sprache: Englisch
Schlagwörter: Business model; Insurance economy; Market landscape; Survey study; Technology innovation; On-demand insurance
Fachgebiet (DDC): 332.38: Versicherungen
Zusammenfassung: Over the last decade, digitisation and individualisation have fostered the development of on-demand services in many industries. In the insurance sector, technological progress brings new possibilities on how risks can be insured. This paper studies on-demand insurance and thereby takes three perspectives. First, we define on-demand insurance and study the current market landscape of offerings, leading to a characterisation of the phenomenon. Second, we analyse the on-demand insurance business model, discuss how value is created, and develop a taxonomy of the dimensions among business model components. Third, we describe the awareness and interest of potential customers in Switzerland using novel data recorded from a recent consumer survey. Using the results from the market study, business model analysis, and customer survey, we discuss the (future) role of on-demand insurance, shedding light on the ongoing business model transformation in the insurance industry. We conclude that insurtech companies address emerging customer needs and that traditional incumbent insurers must innovate to keep their prominent role at the customer interface. While novelty and complementarity of on-demand insurance solutions bring value today, we expect that efficiency and customer retention will add more value in the future, especially once technology has matured and business model components are well-aligned.
URI: https://digitalcollection.zhaw.ch/handle/11475/24739
Volltext Version: Publizierte Version
Lizenz (gemäss Verlagsvertrag): CC BY 4.0: Namensnennung 4.0 International
Departement: School of Management and Law
Organisationseinheit: Institut für Risk & Insurance (IRI)
Enthalten in den Sammlungen:Publikationen School of Management and Law

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