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Publication type: Conference paper
Type of review: Peer review (publication)
Title: The spatial dimension of the flexible workplace : exploring the relationship between utilization practices and architectural space quality
Authors: Monero Flores, Virna
et. al: No
DOI: 10.21256/zhaw-24192
Proceedings: Future Workspaces : Proceedings of the Transdisciplinary Workplace Research (TWR) Conference 2020
Page(s): 342
Pages to: 354
Conference details: Transdisciplinary Workplace Research (TWR) Conference, Frankfurt, Germany, 16-19 September 2020
Issue Date: 2020
Publisher / Ed. Institution: TWR Network
Publisher / Ed. Institution: Frankfurt am Main
ISBN: 978-3-00-066044-3
Language: English
Subjects: Activity-based workplace; Workplace utilization; Workspace architectural quality
Subject (DDC): 331: Labor economics
Abstract: Purpose: The observed gap between intended and actual utilization of activity-based workplaces indicates a lack of insights on what drives the knowledge workers to use the space and which are motivators and attractors in the office. Although there is a body of knowledge exploring the influence of factors like socio - spatial relationships, personal factors and preferences, job feature, functionality of the infrastructure and ambience upon the utilization of the workplace, the influence of the overall architectural quality of the workspace remains not widely explored. Therefore, this paper explores the relationship between workplace utilization practices and the architectural quality of activity-based flexible workspaces. This research aims to identify motivators and attractors in the flexible workplace and their relation to popular work zones, identify which dimensions of the office environment play a role. Theory: The research builds upon a conceptual framework of current literature in the topic of knowledge work, looking at new ways of working and their influence in the role organizational space in knowledge-based organizations. Furthermore, empirical studies in the areas of workplace utilization and workplace attractiveness were analysed to depict the state of knowledge. Design/methodology/approach: The research case study followed mixed methods approach integrating continuous occupancy monitoring data with survey and observation data. The data was analysed quantitatively and qualitatively and aggregated by means of data triangulation. Findings: The association of behavioural practices and behavioural traces within the workplace by means of continuous occupancy monitoring data gave insights into how certain architectural and spatial features influenced workplace attractiveness, with ambience, connection to natural elements, task support and socio-spatial features being dominant. The findings have implications for designers, facility and workplace managers, indicating what factors should be focus points in workplace design and management, to create workplaces that better support the workforce. Originality/value: The value of this approach lays in the triangulation between sources, integrating data on socio-spatial and technological aspects in the workplace. The findings of this study have implications for the practice of analysing, planning and developing workplace concepts, pointing to factors that influence the quality of the workspace and influence workplace utilization. The results of this research further inform practitioners for the development of evidence-based workplace strategies.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in collections:Publikationen Life Sciences und Facility Management

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