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dc.contributor.authorGerber, Nicole-
dc.contributor.authorTschümperlin, Carina-
dc.contributor.authorWattenhofer, Dominik-
dc.contributor.authorHofer, Susanne-
dc.description.abstractSince the introduction of the Diagnosis-related Group / SwissDRG, there has been a greatly increasing need for an improved data base and meaningful key figures [KPIs] for better steering and comparability in the non-medical support area [FM]. The aim was not only to compile a comprehensive compilation of KPIs in all facility management areas in the health care sector [FM in HC], but also to show connections between the required parameters. A comprehensive listing was made on the basis of existing FM and hospital key figure literature. In cooperation with four hospital partners and three business partners, the consortium research approach involved prioritizing and categorizing key figures in numerous expert rounds and interviews. The result is a catalogue of key figures which systematically lists KPIs suitable for FM in HC for each discipline, consolidates prioritised key figures and specifies them further for implementation. Thus, all the managers of FM in HC have the basis for their utililzation in practice. In doing so, they can access and discuss objective data in strategic discussions and decisions. The clear definition also makes it possible to compare with other hospitals in the future and thus to carry out benchmarking. The code catalogue KenkaS including the key figure model KenmoS is part of the reference model for non-medical support services in Hospitals RemoS and the basis for the guidance on the use of SAP for Facility Management in Healthcare LesapS together with the process model PromoS and the application catalogue ApplikaS and the assessment, simulation and benchmarking tool for facility management in health care. All topics mentioned are documented separately in detail and can be called up and downloaded with reference to the other documents at
dc.publisherZHAW Zürcher Hochschule für Angewandte Wissenschaftende_CH
dc.rightsNot specifiedde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.titleKenkaS - Key performance catalogue for non-medical support services in hospitalsde_CH
dc.title.alternativeincl. KenmoS - KPI-Model for Non-medical Support Services in Hospitals. Version 1.0 – based on German originalde_CH
dc.typeWorking Paper – Gutachten – Studiede_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.webfeedHospitality Managementde_CH
Appears in Collections:Publikationen Life Sciences und Facility Management

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