Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-3491
Title: PromoS - Process model for non-medical support services in hospitals
Authors : Gerber, Nicole
Tschümperlin, Carina
Hofer, Susanne
Extent : 86
Publisher / Ed. Institution : ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Publisher / Ed. Institution: Winterthur
Issue Date: Nov-2017
License (according to publishing contract) : Not specified
Language : English
Subject (DDC) : 658.2: Facility Management
Abstract: Since the introduction of the Diagnosis-Related Group/SwissDRG at the latest, interest in process considerations has risen in Swiss hospitals. The desired outcome is twofold; to achieve greater effectiveness and efficiency and to provide more accurate cost allocations for the generation of uniform benchmarking indicators. The goal was therefore to develop a process metamodel which can be used for all areas of non-medical support processes [FM in HC] while still leaving enough scope for individual adaptations for the various health institutions and organizations. In addition, it had to be ensured that the (partial) process definitions allow the precise implementation of the KPIs defined in the Key Performance Catalogue and that the KPIs can be assigned to (partial) processes. On the basis of existing process literature and documentation from the four project hospital partners, the process modeling of all FM in HC support processes was carried out using the consortial research approach in several iterative expert rounds together with the project business partners. The result is a process metamodel and concrete process models for all FM in HC support processes. The principle is based on the Plan-Do-Study-Act principle of the Deming Cycle and shows the three levels of support processes, sub-processes and process steps. Please also refer to the services listed in the performance catalogue for non-medical support services [LekaS]. The process model PromoS, together with the code catalogue KenkaS and the application catalog ApplikaS, is part of the reference model for non-medical support services in hospitals RemoS and basis for the guidelines on the use of SAP for Facility Management in Healthcare LesapS and the Assessment, Simulation and Benchmarking tool for Facility Management in Health Care. All topics mentioned are documented separately in detail and can be called up and downloaded with reference to the other documents at https://www.zhaw.ch/en/lsfm/institutes-centres/ifm/about-us/hospitality-management/fm-in-healthcare/remos/.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute for Financial Management (IFI)
Publication type: Working Paper – Expertise – Study
DOI : 10.21256/zhaw-3491
URI: https://digitalcollection.zhaw.ch/handle/11475/2176
Appears in Collections:Publikationen Life Sciences und Facility Management

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