Publication type: Working paper – expertise – study
Title: PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter
Authors: Monard, Frédéric
Uebersax, Hans-Peter
Skerswetat, Jörn
Müller, Melanie
Hannich, Frank
Furchheim, Pia
Collenberg, Anja
Lenggenhager, Vera Nina
et. al: No
Extent: 62
Issue Date: May-2020
Publisher / Ed. Institution: PIDAS
Publisher / Ed. Institution: Dübendorf
Language: German
Subject (DDC): 658.8: Marketing management
URI: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
https://digitalcollection.zhaw.ch/handle/11475/21450
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Institute of Marketing Management (IMM)
Appears in collections:Publikationen School of Management and Law

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