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https://doi.org/10.21256/zhaw-20870| Publication type: | Article in scientific journal |
| Type of review: | Peer review (publication) |
| Title: | Investigating the criticality of user‐reported issues through their relations with app rating |
| Authors: | Di Sorbo, Andrea Grano, Giovanni Visaggio, Corrado Aaron Panichella, Sebastiano |
| et. al: | No |
| DOI: | 10.1002/smr.2316 10.21256/zhaw-20870 |
| Published in: | Journal of Software: Evolution and Process |
| Issue Date: | 14-Sep-2020 |
| Publisher / Ed. Institution: | Wiley |
| ISSN: | 2047-7473 |
| Language: | English |
| Subject (DDC): | 005: Computer programming, programs and data |
| Abstract: | App quality impacts user experience and satisfaction. As a consequence, both app ratings and user feedback reported in app reviews are directly influenced by the user‐perceived app quality. Through an empirical study involving 210,517 reviews related to 317 Android apps, in this paper, we experiment with the combined usage of app rating and user reviews analysis (i) to investigate the most important factors influencing the perceived app quality, (ii) focusing on the topics discussed in user review that most relate with app rating. Besides, we investigate whether specific code quality metrics could be monitored to prevent the rising of negative user feedback (i.e., types of user review comments), connected with low ratings. Our study demonstrates that user comments reporting bugs are negatively correlated with the rating, while reviews reportingfeature requests do not. Interestingly, depending on the app category, we observed that different kinds of issues have rather different relationships with the rating and the user‐perceived quality of the app. In particular, we observe that for specific app categories (e.g., communication), some code quality factors have significant relationships with the raising of certain types of feedback, which, in turn, are negatively connected with app ratings. |
| Further description: | This is the peer reviewed version which has been published in final form at https://doi.org/10.1002/smr.2316. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/20870 |
| Fulltext version: | Accepted version |
| License (according to publishing contract): | Licence according to publishing contract |
| Restricted until: | 2021-09-15 |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Computer Science (InIT) |
| Appears in collections: | Publikationen School of Engineering |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2020_Di-Sorbo-etal_Investigating-criticality-of-user-reported-issues.pdf | Accepted Version | 554.53 kB | Adobe PDF |  View/Open |
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Di Sorbo, A., Grano, G., Visaggio, C. A., & Panichella, S. (2020). Investigating the criticality of user‐reported issues through their relations with app rating. Journal of Software: Evolution and Process. https://doi.org/10.1002/smr.2316
Di Sorbo, A. et al. (2020) ‘Investigating the criticality of user‐reported issues through their relations with app rating’, Journal of Software: Evolution and Process [Preprint]. Available at: https://doi.org/10.1002/smr.2316.
A. Di Sorbo, G. Grano, C. A. Visaggio, and S. Panichella, “Investigating the criticality of user‐reported issues through their relations with app rating,” Journal of Software: Evolution and Process, Sep. 2020, doi: 10.1002/smr.2316.
DI SORBO, Andrea, Giovanni GRANO, Corrado Aaron VISAGGIO und Sebastiano PANICHELLA, 2020. Investigating the criticality of user‐reported issues through their relations with app rating. Journal of Software: Evolution and Process. 14 September 2020. DOI 10.1002/smr.2316
Di Sorbo, Andrea, Giovanni Grano, Corrado Aaron Visaggio, and Sebastiano Panichella. 2020. “Investigating the Criticality of User‐Reported Issues through Their Relations with App Rating.” Journal of Software: Evolution and Process, September. https://doi.org/10.1002/smr.2316.
Di Sorbo, Andrea, et al. “Investigating the Criticality of User‐Reported Issues through Their Relations with App Rating.” Journal of Software: Evolution and Process, Sept. 2020, https://doi.org/10.1002/smr.2316.
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