The role of organizational culture for creating understanding and trust through internal crisis communication

Björck, Albena; Barthelmess, Petra

doi:10.30658/icrcc.2020.4

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	The role of organizational culture for creating understanding and trust through internal crisis communication
Authors:	Björck, Albena Barthelmess, Petra
et. al:	No
DOI:	10.30658/icrcc.2020.4
Proceedings:	Proceedings of the International Crisis and Risk Communication Conference
Volume(Issue):	3
Page(s):	17
Pages to:	20
Conference details:	International Crisis and Risk Communication Conference, Orlando, USA, 9-11 March 2020
Issue Date:	2020
Publisher / Ed. Institution:	Nicholson School of Communication and Media
ISSN:	2576-9111
Language:	English
Subjects:	Internal crisis communication; Multinational company; Strategic crisis communication
Subject (DDC):	658.4: Executive Management
Abstract:	Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that support or impede understanding and trust.
URI:	https://digitalcollection.zhaw.ch/handle/11475/20506
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Appears in collections:	Publikationen School of Management and Law

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Björck, A., & Barthelmess, P. (2020). The role of organizational culture for creating understanding and trust through internal crisis communication [Conference paper]. Proceedings of the International Crisis and Risk Communication Conference, 3, 17–20. https://doi.org/10.30658/icrcc.2020.4

Björck, A. and Barthelmess, P. (2020) ‘The role of organizational culture for creating understanding and trust through internal crisis communication’, in Proceedings of the International Crisis and Risk Communication Conference. Nicholson School of Communication and Media, pp. 17–20. Available at: https://doi.org/10.30658/icrcc.2020.4.

A. Björck and P. Barthelmess, “The role of organizational culture for creating understanding and trust through internal crisis communication,” in Proceedings of the International Crisis and Risk Communication Conference, 2020, vol. 3, pp. 17–20. doi: 10.30658/icrcc.2020.4.

BJÖRCK, Albena und Petra BARTHELMESS, 2020. The role of organizational culture for creating understanding and trust through internal crisis communication. In: Proceedings of the International Crisis and Risk Communication Conference. Conference paper. Nicholson School of Communication and Media. 2020. S. 17–20

Björck, Albena, and Petra Barthelmess. 2020. “The Role of Organizational Culture for Creating Understanding and Trust through Internal Crisis Communication.” Conference paper. In Proceedings of the International Crisis and Risk Communication Conference, 3:17–20. Nicholson School of Communication and Media. https://doi.org/10.30658/icrcc.2020.4.

Björck, Albena, and Petra Barthelmess. “The Role of Organizational Culture for Creating Understanding and Trust through Internal Crisis Communication.” Proceedings of the International Crisis and Risk Communication Conference, vol. 3, Nicholson School of Communication and Media, 2020, pp. 17–20, https://doi.org/10.30658/icrcc.2020.4.