| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Smart service patterns for small manufacturing enterprises |
| Authors: | Meierhofer, Jürg Dobler, Martin Frick, Klaus Schweiger, Lukas |
| et. al: | No |
| Proceedings: | Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth |
| Editors of the parent work: | Bigdeli, Ali Baines, Tim |
| Page(s): | 88 |
| Pages to: | 95 |
| Conference details: | Spring Servitization Conference "Advanced Services for Sustainability and Growth", Online, 14-16 September 2020 |
| Issue Date: | Sep-2020 |
| Publisher / Ed. Institution: | Aston University |
| Publisher / Ed. Institution: | Birmingham |
| ISBN: | 978-1-85449-429-0 |
| Language: | English |
| Subjects: | Servitization; Smart service; SME; Rapid service prototyping; Data science |
| Subject (DDC): | 005: Computer programming, programs and data 658: General Management |
| Abstract: | Purpose: This paper provides patterns for developing smart services for SMEs which are at an early stage of their development towards data-driven servitization. Design/Methodology/Approach: Based on a field study analysing the hurdles of SMEs regarding the introduction of smart services as a start of the transformation towards servitization, viable and desirable approaches were elaborated in a multiple case study including rapid prototyping. Findings: These patterns are well suited to demonstrate the business benefit of smart services while providing evidence that the underlying complexity is sufficiently low for the implementation by SMEs with adequate effort. Originality/Value: The study described in this paper provides a set of patterns that complements the existing theory in terms of delivering viable servitization procedures for manufacturing SMEs. They serve as blueprints for small enterprises to overcome the entry hurdle for servitization. SMEs are equipped with blueprints and tools to help them enter the field of smart services and create value for themselves and their customers. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/20490 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Data Analysis and Process Design (IDP) |
| Published as part of the ZHAW project: | Data Science für KMU (Data4KMU) |
| Appears in collections: | Publikationen School of Engineering |
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Meierhofer, J., Dobler, M., Frick, K., & Schweiger, L. (2020). Smart service patterns for small manufacturing enterprises [Conference paper]. In A. Bigdeli & T. Baines (Eds.), Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth (pp. 88–95). Aston University.
Meierhofer, J. et al. (2020) ‘Smart service patterns for small manufacturing enterprises’, in A. Bigdeli and T. Baines (eds) Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth. Birmingham: Aston University, pp. 88–95.
J. Meierhofer, M. Dobler, K. Frick, and L. Schweiger, “Smart service patterns for small manufacturing enterprises,” in Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth, Sep. 2020, pp. 88–95.
MEIERHOFER, Jürg, Martin DOBLER, Klaus FRICK und Lukas SCHWEIGER, 2020. Smart service patterns for small manufacturing enterprises. In: Ali BIGDELI und Tim BAINES (Hrsg.), Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth. Conference paper. Birmingham: Aston University. September 2020. S. 88–95. ISBN 978-1-85449-429-0
Meierhofer, Jürg, Martin Dobler, Klaus Frick, and Lukas Schweiger. 2020. “Smart Service Patterns for Small Manufacturing Enterprises.” Conference paper. In Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth, edited by Ali Bigdeli and Tim Baines, 88–95. Birmingham: Aston University.
Meierhofer, Jürg, et al. “Smart Service Patterns for Small Manufacturing Enterprises.” Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth, edited by Ali Bigdeli and Tim Baines, Aston University, 2020, pp. 88–95.
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