Publication type: Conference paper
Type of review: Peer review (abstract)
Title: Service innovation for new care landscapes : a case study on safety in senior living and care
Authors : Kofler, Andrea
Schmitter, Paul
Brockes, Christiane
Hofer, Susanne
et. al : No
Proceedings: ASFM - Associated schools of Facility Management Proceedings
Editors of the parent work: Smithwick, Jake
Sullivan, Kenneth
Bown, Michael
Pages : 9
Pages to: 16
Conference details: ASFM Fall 2019 Colloquium, Phoenix, USA, 15 Oktober 2019
Issue Date: 15-Oct-2019
Language : English
Subjects : Senior Living and Care; Ambient Assisted Living; Safety; Facility Management; Care facilities; non-medical support service provision
Subject (DDC) : 362: Health and social services
Abstract: The care landscape for elderly people in Switzerland is changing rapidly. Until recently, seniors in need of care either stayed at home or, when in lack of formal or informal care networks, moved to a care facility. In future, elderly people will have an increasingly broader and more specific spectrum of expectations on how to cope with their growing disabilities. Providers in this field need to urgently adapt their supply chains, processes and business models. Some have already started to create innovative care landscapes. Such modern care facilities are generally more integrated - functionally as well as socially - into their neighborhoods and offer care services in different places. This paper discusses, from a strategical perspective how such new healthcare landscapes with new service models under the premises of a technological shift can be established. The hereafter presented case study is part of a multi-phase consultancy project. The focus lays on the first crucial phase when it comes to selecting the right safety solution for senior living and care. The results are based on expert interviews, future workshops and a Delphi analysis. They indicate, that besides the need for a moderated and structured process - to best incorporate different stakeholders’ requirements into a modernization process – there are four other issues of interest to be further investigated: I) Examining the emergence of new care landscapes that focus on new living and care models, II) increasing the awareness and knowledge of decision makers in senior living and care, III) defining new roles needed when integrating technological solutions, and IV) characterizing the future customer profiles. Lastly, the authors outline their arguments why the role of Facility Managers in that context is a crucial one.
URI: https://drive.google.com/file/d/1c_tzSuHW3lZTfHv4nnpuiGVAhkIdckK_/view
https://digitalcollection.zhaw.ch/handle/11475/20476
Fulltext version : Published version
License (according to publishing contract) : Not specified
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in Collections:Publikationen Life Sciences und Facility Management

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