|Publication type:||Conference paper|
|Type of review:||Peer review (abstract)|
|Title:||Enabling relationship building in tabletop-supported advisory settings|
|Proceedings:||CSCW '14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing|
|Conference details:||17th ACM Conference on Computer Supported Cooperative Work & Social Computing, Baltimore, USA, 15-19 February 2014|
|Publisher / Ed. Institution:||Association for Computing Machinery|
|Subject (DDC):||004: Computer science|
|Abstract:||Recent research has shown that financial advisory encounters can successfully be supported with IT-artifacts. Tabletop scenarios, for example, can increase the transparency of the advisory process for customers. However, we have also had the experience that the relationship quality as experienced by customers can suffer severely when IT-artifacts are introduced.|
|Fulltext version:||Published version|
|License (according to publishing contract):||Licence according to publishing contract|
|Departement:||School of Management and Law|
|Organisational Unit:||Institute of Business Information Technology (IWI)|
|Appears in collections:||Publikationen School of Management and Law|
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