Publication type: Conference paper
Type of review: Peer review (abstract)
Title: Enabling relationship building in tabletop-supported advisory settings
Authors: Heinrich, Peter
Kilic, Mehmet
Aschoff, Felix-Robinson
Schwabe, Gerhard
et. al: No
DOI: 10.1145/2531602.2531697
Proceedings: CSCW '14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing
Pages: 171
Pages to: 183
Conference details: 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, Baltimore, USA, 15-19 February 2014
Issue Date: 2014
Publisher / Ed. Institution: Association for Computing Machinery
ISBN: 978-1-4503-2540-0
Language: English
Subject (DDC): 004: Computer science
Abstract: Recent research has shown that financial advisory encounters can successfully be supported with IT-artifacts. Tabletop scenarios, for example, can increase the transparency of the advisory process for customers. However, we have also had the experience that the relationship quality as experienced by customers can suffer severely when IT-artifacts are introduced.
URI: https://digitalcollection.zhaw.ch/handle/11475/20153
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Institute of Business Information Technology (IWI)
Appears in collections:Publikationen School of Management and Law

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