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  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
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dc.contributor.authorKilic, Mehmet-
dc.contributor.authorHeinrich, Peter-
dc.contributor.authorSchwabe, Gerhard-
dc.date.accessioned2020-06-11T14:12:03Z-
dc.date.available2020-06-11T14:12:03Z-
dc.date.issued2015-
dc.identifier.isbn978-1-4503-2922-4de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/20151-
dc.description.abstractIn this article, we report on design insights found during the evaluation of an innovative IT-artifact to support financial service encounters. Relating to previous work in this field, we carefully designed the artifact to omit any visualization and enforcement of rigid process structures, as those had turned out to be harmful. Our main design element was a mind-map-like content hierarchy to capture the client’s situation. Surprisingly, we noticed that both clients and advisors talked about every Information item visible on the screen just for the sake of completeness.de_CH
dc.language.isoende_CH
dc.publisherAssociation for Computing Machineryde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc004: Informatikde_CH
dc.titleCoercing into completeness in financial advisory service encountersde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Wirtschaftsinformatik (IWI)de_CH
dc.identifier.doi10.1145/2675133.2675289de_CH
zhaw.conference.details2015 ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada, 14-18 March 2015de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawNode_CH
zhaw.pages.end1335de_CH
zhaw.pages.start1324de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Abstract)de_CH
zhaw.title.proceedingsCSCW '15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computingde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Kilic, M., Heinrich, P., & Schwabe, G. (2015). Coercing into completeness in financial advisory service encounters [Conference paper]. CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing, 1324–1335. https://doi.org/10.1145/2675133.2675289
Kilic, M., Heinrich, P. and Schwabe, G. (2015) ‘Coercing into completeness in financial advisory service encounters’, in CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, pp. 1324–1335. Available at: https://doi.org/10.1145/2675133.2675289.
M. Kilic, P. Heinrich, and G. Schwabe, “Coercing into completeness in financial advisory service encounters,” in CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2015, pp. 1324–1335. doi: 10.1145/2675133.2675289.
KILIC, Mehmet, Peter HEINRICH und Gerhard SCHWABE, 2015. Coercing into completeness in financial advisory service encounters. In: CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing. Conference paper. Association for Computing Machinery. 2015. S. 1324–1335. ISBN 978-1-4503-2922-4
Kilic, Mehmet, Peter Heinrich, and Gerhard Schwabe. 2015. “Coercing into Completeness in Financial Advisory Service Encounters.” Conference paper. In CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing, 1324–35. Association for Computing Machinery. https://doi.org/10.1145/2675133.2675289.
Kilic, Mehmet, et al. “Coercing into Completeness in Financial Advisory Service Encounters.” CSCW ’15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing, Association for Computing Machinery, 2015, pp. 1324–35, https://doi.org/10.1145/2675133.2675289.


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