|Publication type:||Conference paper|
|Type of review:||Peer review (abstract)|
|Title:||Coercing into completeness in financial advisory service encounters|
|Proceedings:||CSCW '15 : Proceedings of the 2015 ACM Conference on Computer Supported Cooperative Work and Social Computing|
|Conference details:||2015 ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada, 14-18 March 2015|
|Publisher / Ed. Institution:||Association for Computing Machinery|
|Subject (DDC):||004: Computer science|
|Abstract:||In this article, we report on design insights found during the evaluation of an innovative IT-artifact to support financial service encounters. Relating to previous work in this field, we carefully designed the artifact to omit any visualization and enforcement of rigid process structures, as those had turned out to be harmful. Our main design element was a mind-map-like content hierarchy to capture the client’s situation. Surprisingly, we noticed that both clients and advisors talked about every Information item visible on the screen just for the sake of completeness.|
|Fulltext version:||Published version|
|License (according to publishing contract):||Licence according to publishing contract|
|Departement:||School of Management and Law|
|Organisational Unit:||Institute of Business Information Technology (IWI)|
|Appears in collections:||Publikationen School of Management and Law|
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