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  4. Publikationen School of Management and Law
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dc.contributor.authorKeller, Thomas-
dc.contributor.authorSavarimuthu, Bastin Tony Roy-
dc.date.accessioned2019-11-07T16:00:35Z-
dc.date.available2019-11-07T16:00:35Z-
dc.date.issued2016-
dc.identifier.isbn978-1-5108-2252-8de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/18663-
dc.description.abstractDecision making in complex and volatile business environments is still the realm of human decision makers since their knowledge and experience are paramount in making good decisions. The standard run-of-the-mill automation approaches for making decisions do not work well in these contexts. This paper investigates the use of a socially-inspired norm inference mechanism proposed in the area of multi-agent systems to assist human users to make decisions. Using simulation results the paper demonstrates that using the norm-based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.de_CH
dc.language.isoende_CH
dc.publisherCurran Associatesde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectNorm inferencede_CH
dc.subjectProcess miningde_CH
dc.subjectOperational decision supportde_CH
dc.subject.ddc658.4: Leitendes Managementde_CH
dc.titleA social norms based approach for enhancing decision support in business process executionde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.publisher.placeNew Yorkde_CH
zhaw.conference.detailsCATA 2016, Las Vegas, USA, 4 - 6 April 2016de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end144de_CH
zhaw.pages.start137de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewNot specifiedde_CH
zhaw.title.proceedingsProceedings of the 31st International Conference on Computers and Their Applications (CATA 2016)de_CH
zhaw.author.additionalNode_CH
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Keller, T., & Savarimuthu, B. T. R. (2016). A social norms based approach for enhancing decision support in business process execution [Conference paper]. Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 137–144.
Keller, T. and Savarimuthu, B.T.R. (2016) ‘A social norms based approach for enhancing decision support in business process execution’, in Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016). New York: Curran Associates, pp. 137–144.
T. Keller and B. T. R. Savarimuthu, “A social norms based approach for enhancing decision support in business process execution,” in Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 2016, pp. 137–144.
KELLER, Thomas und Bastin Tony Roy SAVARIMUTHU, 2016. A social norms based approach for enhancing decision support in business process execution. In: Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016). Conference paper. New York: Curran Associates. 2016. S. 137–144. ISBN 978-1-5108-2252-8
Keller, Thomas, and Bastin Tony Roy Savarimuthu. 2016. “A Social Norms Based Approach for Enhancing Decision Support in Business Process Execution.” Conference paper. In Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 137–44. New York: Curran Associates.
Keller, Thomas, and Bastin Tony Roy Savarimuthu. “A Social Norms Based Approach for Enhancing Decision Support in Business Process Execution.” Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), Curran Associates, 2016, pp. 137–44.


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