Publikationstyp: Konferenz: Paper
Art der Begutachtung: Keine Angabe
Titel: A social norms based approach for enhancing decision support in business process execution
Autor/-in: Keller, Thomas
Savarimuthu, Bastin Tony Roy
et. al: No
Tagungsband: Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016)
Seite(n): 137
Seiten bis: 144
Angaben zur Konferenz: CATA 2016, Las Vegas, USA, 4 - 6 April 2016
Erscheinungsdatum: 2016
Verlag / Hrsg. Institution: Curran Associates
Verlag / Hrsg. Institution: New York
ISBN: 978-1-5108-2252-8
Sprache: Englisch
Schlagwörter: Norm inference; Process mining; Operational decision support
Fachgebiet (DDC): 658.4: Leitendes Management
Zusammenfassung: Decision making in complex and volatile business environments is still the realm of human decision makers since their knowledge and experience are paramount in making good decisions. The standard run-of-the-mill automation approaches for making decisions do not work well in these contexts. This paper investigates the use of a socially-inspired norm inference mechanism proposed in the area of multi-agent systems to assist human users to make decisions. Using simulation results the paper demonstrates that using the norm-based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.
URI: https://digitalcollection.zhaw.ch/handle/11475/18663
Volltext Version: Publizierte Version
Lizenz (gemäss Verlagsvertrag): Lizenz gemäss Verlagsvertrag
Departement: School of Management and Law
Enthalten in den Sammlungen:Publikationen School of Management and Law

Dateien zu dieser Ressource:
Es gibt keine Dateien zu dieser Ressource.
Zur Langanzeige


Alle Ressourcen in diesem Repository sind urheberrechtlich geschützt, soweit nicht anderweitig angezeigt.