1. ZHAW digitalcollection
  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
Full metadata record
DC FieldValueLanguage
dc.contributor.authorKeller, Thomas-
dc.contributor.authorSavarimuthu, Bastin Tony Roy-
dc.date.accessioned2019-11-07T15:16:38Z-
dc.date.available2019-11-07T15:16:38Z-
dc.date.issued2016-
dc.identifier.isbn978-989-8533-50-0de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/18645-
dc.description.abstractSocial norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. While previous work on such social BPM has focused on the use of prohibition norms based approach for norm inference, this paper extends the work by combining both prohibition and obligation norm based approaches to provide a holistic approach of norm inference. The norms inferred in the context of business process executions are then recommended to users so as to enable them to make informed decisions. The previous work on prohibition norm inference focused on identifying failure cases, which is now complemented by first inferring norms from the successful process execution cases (i.e. obligations) and then inferring prohibition norms. This approach based on considering social feedback (i.e. inferring what is obliged and prohibited from history logs of process execution) shows encouraging results under uncertain business environments. Using simulation results the paper demonstrates that using the norm based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.de_CH
dc.language.isoende_CH
dc.publisherIADIS Pressde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectNorm inferencede_CH
dc.subjectProcess miningde_CH
dc.subjectOperational decision supportde_CH
dc.subject.ddc658.5: Produktionssteuerungde_CH
dc.titleOptimizing decision support in business process management using obligation and prohibition normsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Wirtschaftsinformatik (IWI)de_CH
zhaw.publisher.placeVilamourade_CH
zhaw.conference.details9th IADIS International Conference on Information Systems, Vilamoura, Portugal, 9 - 11 April 2016de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end70de_CH
zhaw.pages.start63de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsProceedings of the 9th IADIS International Conference Information Systems 2016de_CH
zhaw.author.additionalNode_CH
Appears in collections:Publikationen School of Management and Law

Files in This Item:
There are no files associated with this item.
Show simple item record
Keller, T., & Savarimuthu, B. T. R. (2016). Optimizing decision support in business process management using obligation and prohibition norms [Conference paper]. Proceedings of the 9th IADIS International Conference Information Systems 2016, 63–70.
Keller, T. and Savarimuthu, B.T.R. (2016) ‘Optimizing decision support in business process management using obligation and prohibition norms’, in Proceedings of the 9th IADIS International Conference Information Systems 2016. Vilamoura: IADIS Press, pp. 63–70.
T. Keller and B. T. R. Savarimuthu, “Optimizing decision support in business process management using obligation and prohibition norms,” in Proceedings of the 9th IADIS International Conference Information Systems 2016, 2016, pp. 63–70.
KELLER, Thomas und Bastin Tony Roy SAVARIMUTHU, 2016. Optimizing decision support in business process management using obligation and prohibition norms. In: Proceedings of the 9th IADIS International Conference Information Systems 2016. Conference paper. Vilamoura: IADIS Press. 2016. S. 63–70. ISBN 978-989-8533-50-0
Keller, Thomas, and Bastin Tony Roy Savarimuthu. 2016. “Optimizing Decision Support in Business Process Management Using Obligation and Prohibition Norms.” Conference paper. In Proceedings of the 9th IADIS International Conference Information Systems 2016, 63–70. Vilamoura: IADIS Press.
Keller, Thomas, and Bastin Tony Roy Savarimuthu. “Optimizing Decision Support in Business Process Management Using Obligation and Prohibition Norms.” Proceedings of the 9th IADIS International Conference Information Systems 2016, IADIS Press, 2016, pp. 63–70.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.