Title: An e-mail embedded software prototype for knowledge management
Authors : Holler, Manuel
Übernickel, Falk
Brenner, Walter
et. al : No
Proceedings: CONF-IRM 2016 Proceedings
Conference details: International Conference on Information Resources Management (CONF-IRM), Cape Town, May 18-20, 2016
Publisher / Ed. Institution : AISeL
Issue Date: 20-May-2016
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subjects : Design science research; E-mail; Knowledge management; Manufacturing industry; Software prototype
Subject (DDC) : 658.4: Executive Management
Abstract: Against the backdrop of today’s knowledge economy and a strong pervasion of e-mail in enterprises, the paper at hand presents an e-mail embedded software prototype for knowledge management. Although information systems literature esteems the research field of e-mail- related knowledge management as phenomenon, few contributions have been made in artifact- based and problem-oriented research. As existing software applications lack in specificity and currency, a tailored information technology artifact grounded on the unique characteristics of e- mail has been developed in a joint university-industry project following the design science research methodology. “Memoro” facilitates knowledge capture/creation and knowledge sharing/dissemination. Core functionality is the lightweight storage and extraction of e-mail- related information to and from a central repository. With the limitation of a customized prototype, first evaluation results indicate that integrating knowledge management into the daily e-mail routine enables knowledge-intensive businesses to deal with their knowledge in more effective and efficient ways. From a research perspective, “Memoro” might serve scholars as origin for further research. We contribute to the body of knowledge by providing (1) an early version of an innovative design artifact and (2) a concept-centric literature review.
Departement: School of Management and Law
Organisational Unit: Institute of Marketing Management (IMM)
Publication type: Conference paper
URI: https://aisel.aisnet.org/confirm2016/65/?utm_source=aisel.aisnet.org%2Fconfirm2016%2F65&utm_medium=PDF&utm_campaign=PDFCoverPages
https://digitalcollection.zhaw.ch/handle/11475/17739
Appears in Collections:Publikationen School of Management and Law

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