The role of ICT-based information systems in knowledge transfer within multinational companies

Szász, Levente; Scherrer, Maike; Deflorin, Patricia; Sevrani, Kozeta; Cico, Betim; Besimi, Adrian; Vukatana, Kreshnik; Rácz, Béla

doi:10.1007/978-3-319-66923-6_22

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	The role of ICT-based information systems in knowledge transfer within multinational companies
Authors:	Szász, Levente Scherrer, Maike Deflorin, Patricia Sevrani, Kozeta Cico, Betim Besimi, Adrian Vukatana, Kreshnik Rácz, Béla
et. al:	No
DOI:	10.1007/978-3-319-66923-6_22
Proceedings:	Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I
Editors of the parent work:	Lödding, Hermann Riedel, Ralph Thoben, Klaus-Dieter von Cieminski, Gregor Kiritsis, Dimitris
Page(s):	185
Pages to:	193
Conference details:	APMS 2017, Hamburg, Germany, 3-7 September 2017
Issue Date:	2017
Publisher / Ed. Institution:	Springer
Publisher / Ed. Institution:	Cham
ISBN:	978-3-319-66922-9
ISSN:	1868-4238
Language:	English
Subjects:	Information Systems; Knowledge transfer; Manufacturing network; Multinational companies
Subject (DDC):	658.4: Executive Management
Abstract:	This paper focuses on the internal network of multinational companies (MNC) and aims to investigate the role of information systems (IS) based on modern information and communication technologies (ICT) in transferring knowledge between different plants of the MNC, a subject still debated in the literature. To shed more light on this relationship, we propose that in the context of the MNC, the plant’s role in the knowledge network has to be taken into consideration. The analysis is based on a case study approach with interviews conducted at thirteen manufacturing plants. Data analysis shows that plants can have two basic roles in the knowledge network: knowledge senders or knowledge receivers. Knowledge sending plants see IS less supportive in transferring knowledge, while most knowledge receivers rely heavily on some form of IS. Furthermore, IS proved unhelpful if the quality of data entered in the system was low, or when strategic support to allocate resources to use IS was missing.
URI:	https://digitalcollection.zhaw.ch/handle/11475/17613
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Engineering
Organisational Unit:	Institute of Sustainable Development (INE)
Appears in collections:	Publikationen School of Engineering

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Szász, L., Scherrer, M., Deflorin, P., Sevrani, K., Cico, B., Besimi, A., Vukatana, K., & Rácz, B. (2017). The role of ICT-based information systems in knowledge transfer within multinational companies [Conference paper]. In H. Lödding, R. Riedel, K.-D. Thoben, G. von Cieminski, & D. Kiritsis (Eds.), Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I (pp. 185–193). Springer. https://doi.org/10.1007/978-3-319-66923-6_22

Szász, L. et al. (2017) ‘The role of ICT-based information systems in knowledge transfer within multinational companies’, in H. Lödding et al. (eds) Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I. Cham: Springer, pp. 185–193. Available at: https://doi.org/10.1007/978-3-319-66923-6_22.

L. Szász et al., “The role of ICT-based information systems in knowledge transfer within multinational companies,” in Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I, 2017, pp. 185–193. doi: 10.1007/978-3-319-66923-6_22.

SZÁSZ, Levente, Maike SCHERRER, Patricia DEFLORIN, Kozeta SEVRANI, Betim CICO, Adrian BESIMI, Kreshnik VUKATANA und Béla RÁCZ, 2017. The role of ICT-based information systems in knowledge transfer within multinational companies. In: Hermann LÖDDING, Ralph RIEDEL, Klaus-Dieter THOBEN, Gregor VON CIEMINSKI und Dimitris KIRITSIS (Hrsg.), Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I. Conference paper. Cham: Springer. 2017. S. 185–193. ISBN 978-3-319-66922-9

Szász, Levente, Maike Scherrer, Patricia Deflorin, Kozeta Sevrani, Betim Cico, Adrian Besimi, Kreshnik Vukatana, and Béla Rácz. 2017. “The Role of ICT-Based Information Systems in Knowledge Transfer within Multinational Companies.” Conference paper. In Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I, edited by Hermann Lödding, Ralph Riedel, Klaus-Dieter Thoben, Gregor von Cieminski, and Dimitris Kiritsis, 185–93. Cham: Springer. https://doi.org/10.1007/978-3-319-66923-6_22.

Szász, Levente, et al. “The Role of ICT-Based Information Systems in Knowledge Transfer within Multinational Companies.” Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I, edited by Hermann Lödding et al., Springer, 2017, pp. 185–93, https://doi.org/10.1007/978-3-319-66923-6_22.