Title: The role of ICT-based information systems in knowledge transfer within multinational companies
Authors : Szász, Levente
Scherrer, Maike
Deflorin, Patricia
Sevrani, Kozeta
Cico, Betim
Besimi, Adrian
Vukatana, Kreshnik
Rácz, Béla
et. al : No
Proceedings: Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing : IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part I
Pages : 185
Pages to: 193
Conference details: APMS 2017, Hamburg, Germany, 3-7 September 2017
Editors of the parent work: Lödding, Hermann
Riedel, Ralph
Thoben, Klaus-Dieter
von Cieminski, Gregor
Kiritsis, Dimitris
Publisher / Ed. Institution : Springer
Publisher / Ed. Institution: Cham
Issue Date: 2017
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (publication)
Language : English
Subjects : Information Systems; Knowledge transfer; Manufacturing network; Multinational companies
Subject (DDC) : 658.4: Executive Management
Abstract: This paper focuses on the internal network of multinational companies (MNC) and aims to investigate the role of information systems (IS) based on modern information and communication technologies (ICT) in transferring knowledge between different plants of the MNC, a subject still debated in the literature. To shed more light on this relationship, we propose that in the context of the MNC, the plant’s role in the knowledge network has to be taken into consideration. The analysis is based on a case study approach with interviews conducted at thirteen manufacturing plants. Data analysis shows that plants can have two basic roles in the knowledge network: knowledge senders or knowledge receivers. Knowledge sending plants see IS less supportive in transferring knowledge, while most knowledge receivers rely heavily on some form of IS. Furthermore, IS proved unhelpful if the quality of data entered in the system was low, or when strategic support to allocate resources to use IS was missing.
Departement: School of Engineering
Organisational Unit: Institute of Sustainable Development (INE)
Publication type: Conference paper
DOI : 10.1007/978-3-319-66923-6_22
ISBN: 978-3-319-66922-9
ISSN: 1868-4238
URI: https://digitalcollection.zhaw.ch/handle/11475/17613
Appears in Collections:Publikationen School of Engineering

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