Title: The impact of structural holes and strong ties on influence, career success and job satisfaction in a Swiss service firm
Authors : Scheidegger, Nicoline
Conference details: XXXth International Sunbelt Social Network Conference, Riva del Garda, June 29 - July 4, 2010
Issue Date: 2010
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (abstract)
Language : English
Subjects : Sunbelt; Network
Subject (DDC) : 650: Management
Abstract: This paper addresses the question how network properties explain intra-organisational outcomes at work. Following the idea of Burt concerning the benefits of structural holes, we explore on the one hand the impact of structural holes on influence on decisions and career success in a knowledge intensive firm. Considering the specific characteristics of knowledge intensive firms, we incorporate the importance of tie strength and professional closeness in our analysis of organizational outcomes. On the other hand we conceptualize the benefits of the network structure as goal specific. We assume that network properties instrumental for enhancing influence are different of those for enhancing job satisfaction. Structural holes give access to information but anatomize work relations such that job satisfaction will be reduced. Data were collected using online questionnaires in a Swiss service firm. The ego-networks of 288 managers of the headquarter - using eight name-generating questions - were analyzed. Two effects stand out: First, structural holes, strong ties and professional closeness do enhance influence and career success. Second, professional closeness result in general job satisfaction and satisfaction regarding collaboration. However, the negative impact of structural holes on satisfaction with collaboration could not been shown, even though their positive effect disappeared.
Departement: School of Management and Law
Organisational Unit: Center for Human Capital Management (ZHCM)
Publication type: Conference other
URI: https://digitalcollection.zhaw.ch/handle/11475/16061
Appears in Collections:Publikationen School of Management and Law

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