| Publikationstyp: | Beitrag in wissenschaftlicher Zeitschrift |
| Art der Begutachtung: | Peer review (Publikation) |
| Titel: | The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform |
| Autor/-in: | Liberatore, Florian Angerer, Alfred Kriech, Sarah |
| DOI: | 10.1080/20479700.2017.1397251 |
| Erschienen in: | International Journal of Healthcare Management |
| Seite(n): | 1 |
| Seiten bis: | 7 |
| Erscheinungsdatum: | Nov-2017 |
| Verlag / Hrsg. Institution: | Taylor & Francis |
| ISSN: | 2047-9700 2047-9719 |
| Sprache: | Englisch |
| Schlagwörter: | Non-profit; Ownership status; Teaching hospitals; Patient satisfaction |
| Fachgebiet (DDC): | 362.11: Krankenhäuser und verwandte Einrichtungen 370: Bildung und Erziehung |
| Zusammenfassung: | Background: Teaching hospitals have to balance patient and learner needs in their daily routines. To respond to these challenges, non-profit hospitals may perform differently than public and for-profit hospitals because of their non-distribution constraint. Purposes: This study analyzes patient satisfaction data of non-profit teaching hospitals in comparison to teaching hospitals with for-profit and public ownership status. Patient satisfaction is assumed to be an indicator of how patient needs are met regardless of the teaching goals. Approach: The average patient satisfaction ratings for German hospitals (n = 1461) that were published on the ‘klinikbewertungen.de’ German hospital rating platform were collected for a cross-section analysis. Findings: The data show that non-profit teaching hospitals are better rated than for-profit and public teaching hospitals. Non-profit hospitals seem to be more competent in handling the balance between societies’ needs for clinical training and patient needs for a favorable service experience. Practice implications: For-profits hospitals should revisit their business model once they get involved in the provision of public values such as education. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/1445 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | School of Management and Law |
| Organisationseinheit: | Winterthurer Institut für Gesundheitsökonomie (WIG) |
| Enthalten in den Sammlungen: | Publikationen School of Management and Law |
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Liberatore, F., Angerer, A., & Kriech, S. (2017). The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform. International Journal of Healthcare Management, 1–7. https://doi.org/10.1080/20479700.2017.1397251
Liberatore, F., Angerer, A. and Kriech, S. (2017) ‘The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform’, International Journal of Healthcare Management, pp. 1–7. Available at: https://doi.org/10.1080/20479700.2017.1397251.
F. Liberatore, A. Angerer, and S. Kriech, “The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform,” International Journal of Healthcare Management, pp. 1–7, Nov. 2017, doi: 10.1080/20479700.2017.1397251.
LIBERATORE, Florian, Alfred ANGERER und Sarah KRIECH, 2017. The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform. International Journal of Healthcare Management. November 2017. S. 1–7. DOI 10.1080/20479700.2017.1397251
Liberatore, Florian, Alfred Angerer, and Sarah Kriech. 2017. “The Balance of Patient and Learners Needs in Non-Profit, Public and For-Profit Teaching Hospitals : An Analysis of Average Patient Satisfaction Ratings of Hospitals on a German Hospital Rating Platform.” International Journal of Healthcare Management, November, 1–7. https://doi.org/10.1080/20479700.2017.1397251.
Liberatore, Florian, et al. “The Balance of Patient and Learners Needs in Non-Profit, Public and For-Profit Teaching Hospitals : An Analysis of Average Patient Satisfaction Ratings of Hospitals on a German Hospital Rating Platform.” International Journal of Healthcare Management, Nov. 2017, pp. 1–7, https://doi.org/10.1080/20479700.2017.1397251.
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