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Publikationstyp: Beitrag in wissenschaftlicher Zeitschrift
Art der Begutachtung: Peer review (Publikation)
Titel: Catch them if you can : the effect of reminder direct mailings on the return rate of first-time donors
Autor/-in: Sundermann, Larissa M.
Leipnitz, Sigrun
DOI: 10.21256/zhaw-4934
10.1080/10495142.2018.1526733
Erschienen in: Journal of Nonprofit & Public Sector Marketing
Seite(n): 1
Seiten bis: 19
Erscheinungsdatum: 2018
Verlag / Hrsg. Institution: Routledge
ISSN: 1049-5142
1540-6997
Sprache: Englisch
Schlagwörter: Direct marketing; Reminder direct mailing; Frequency; Nonprofit management; Field experiment; Hierarchical binary logistic regression
Fachgebiet (DDC): 361.763: Gemeinnützige Organisationen (NPO)
Zusammenfassung: Despite the relevance of interactive marketing strategies, most nonprofit organizations rely on a marketing mix with a focus on direct marketing. Previous research shows that, by optimizing the mailing frequency, organizations are able to distinguish their mailing from other mailings that donors receive. However, some organizations, such as blood services, struggle to convert the frequency recommendations into their marketing practice. As donation events occur irregularly and blood donors are only able to donate a certain number of times, mailing strategies have to result in blood donations. This study examines a strategy in which a reminder direct mailing follows the regular invitation a few days before a particular donation event. A field experiment was conducted with 396 donors; 203 received the double mailing. Surprisingly, the results from hierarchical binary logistic regressions do not reveal any differences between the experimental groups. A single direct mailing approach is recommended, leading to considerable cost savings.
URI: https://digitalcollection.zhaw.ch/handle/11475/13795
Volltext Version: Akzeptierte Version
Lizenz (gemäss Verlagsvertrag): Lizenz gemäss Verlagsvertrag
Gesperrt bis: 2020-04-08
Departement: Soziale Arbeit
Organisationseinheit: Institut für Sozialmanagement (ISM)
Enthalten in den Sammlungen:Publikationen Soziale Arbeit

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Sundermann, L. M., & Leipnitz, S. (2018). Catch them if you can : the effect of reminder direct mailings on the return rate of first-time donors. Journal of Nonprofit & Public Sector Marketing, 1–19. https://doi.org/10.21256/zhaw-4934
Sundermann, L.M. and Leipnitz, S. (2018) ‘Catch them if you can : the effect of reminder direct mailings on the return rate of first-time donors’, Journal of Nonprofit & Public Sector Marketing, pp. 1–19. Available at: https://doi.org/10.21256/zhaw-4934.
L. M. Sundermann and S. Leipnitz, “Catch them if you can : the effect of reminder direct mailings on the return rate of first-time donors,” Journal of Nonprofit & Public Sector Marketing, pp. 1–19, 2018, doi: 10.21256/zhaw-4934.
SUNDERMANN, Larissa M. und Sigrun LEIPNITZ, 2018. Catch them if you can : the effect of reminder direct mailings on the return rate of first-time donors. Journal of Nonprofit & Public Sector Marketing. 2018. S. 1–19. DOI 10.21256/zhaw-4934
Sundermann, Larissa M., and Sigrun Leipnitz. 2018. “Catch Them If You Can : The Effect of Reminder Direct Mailings on the Return Rate of First-Time Donors.” Journal of Nonprofit & Public Sector Marketing, 1–19. https://doi.org/10.21256/zhaw-4934.
Sundermann, Larissa M., and Sigrun Leipnitz. “Catch Them If You Can : The Effect of Reminder Direct Mailings on the Return Rate of First-Time Donors.” Journal of Nonprofit & Public Sector Marketing, 2018, pp. 1–19, https://doi.org/10.21256/zhaw-4934.


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