Please use this identifier to cite or link to this item:
https://doi.org/10.21256/zhaw-4771| Publication type: | Working paper – expertise – study |
| Title: | A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers |
| Authors: | Pugnetti, Carlo Bekaert, Xavier |
| DOI: | 10.21256/zhaw-4771 |
| Extent: | 26 |
| Issue Date: | Nov-2018 |
| Publisher / Ed. Institution: | ZHAW Zürcher Hochschule für Angewandte Wissenschaften |
| Publisher / Ed. Institution: | Winterthur |
| ISBN: | 978-3-03870-021-0 |
| Language: | English |
| Subjects: | New insurance customers; Onboarding process; Insurance products; Decision-making |
| Subject (DDC): | 332.38: Insurances |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/13701 |
| License (according to publishing contract): | CC BY 4.0: Attribution 4.0 International |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute for Risk & Insurance (IRI) |
| Appears in collections: | Banking, Finance, Insurance |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2018_Pugnetti_Onboarding.pdf | 1.12 MB | Adobe PDF |  View/Open |
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Pugnetti, C., & Bekaert, X. (2018). A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-4771
Pugnetti, C. and Bekaert, X. (2018) A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-4771.
C. Pugnetti and X. Bekaert, “A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers,” ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Winterthur, Nov. 2018. doi: 10.21256/zhaw-4771.
PUGNETTI, Carlo und Xavier BEKAERT, 2018. A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Pugnetti, Carlo, and Xavier Bekaert. 2018. “A Tale of Self-Doubt and Distrust : Onboarding Millennials - Understanding the Experience of New Insurance Customers.” Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-4771.
Pugnetti, Carlo, and Xavier Bekaert. A Tale of Self-Doubt and Distrust : Onboarding Millennials - Understanding the Experience of New Insurance Customers. ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Nov. 2018, https://doi.org/10.21256/zhaw-4771.
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