Please use this identifier to cite or link to this item:
Publication type: Working paper – expertise – study
Title: A tale of self-doubt and distrust : onboarding millennials - understanding the experience of new insurance customers
Authors: Pugnetti, Carlo
Bekaert, Xavier
DOI: 10.21256/zhaw-4771
Extent: 26
Issue Date: Nov-2018
Publisher / Ed. Institution: ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Publisher / Ed. Institution: Winterthur
ISBN: 978-3-03870-021-0
Language: English
Subjects: New insurance customers; Onboarding process; Insurance products; Decision-making
Subject (DDC): 332.38: Insurances
License (according to publishing contract): CC BY 4.0: Attribution 4.0 International
Departement: School of Management and Law
Organisational Unit: Institute for Risk & Insurance (IRI)
Appears in collections:Banking, Finance, Insurance

Files in This Item:
File Description SizeFormat 
2018_Pugnetti_Onboarding.pdf1.12 MBAdobe PDFThumbnail

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.