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  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
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dc.contributor.authorLiberatore, Florian-
dc.contributor.authorSchmelzer-Kriech, Sarah-
dc.contributor.authorHollenstein, Eva-
dc.contributor.authorSchaffert, René-
dc.contributor.authorDratva, Julia-
dc.date.accessioned2018-11-19T14:53:14Z-
dc.date.available2018-11-19T14:53:14Z-
dc.date.issued2018-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/13042-
dc.description.abstractResearch indicates that organizational learning based on patient experiences can improve the care process. Current quality management systems in home care, however, neglect the subjective perspective of patients as informational source for quality improvement. Patient satisfaction is a commonly used outcome indicator of healthcare quality. Existing instruments have been adapted for home care, neglecting the special characteristics of home care patients and lacking a sound methodological approach. This study gives a framework of patient satisfaction drivers in home care and analyzes challenges in developing an instrument that measures patient satisfaction with home care. A comprehensive literature review on existing instruments and underlying theories provides a systematic assessment of challenges of measuring patient satisfaction. Five challenges were identified: scale, survey process, quality criteria, satisfaction with care services, and timing of data collection. Conflicts of aims resulting from these challenges are discussed including a suggestion on how these might be weighted.de_CH
dc.language.isoende_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc610.73: Pflegede_CH
dc.titleRate your home care nurse : methodological challenges in measuring patient satisfaction with home care servicesde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitWinterthurer Institut für Gesundheitsökonomie (WIG)de_CH
zhaw.conference.details18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Abstract)de_CH
Appears in collections:Publikationen School of Management and Law

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Liberatore, F., Schmelzer-Kriech, S., Hollenstein, E., Schaffert, R., & Dratva, J. (2018). Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care services. 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018.
Liberatore, F. et al. (2018) ‘Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care services’, in 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018.
F. Liberatore, S. Schmelzer-Kriech, E. Hollenstein, R. Schaffert, and J. Dratva, “Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care services,” in 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018, 2018.
LIBERATORE, Florian, Sarah SCHMELZER-KRIECH, Eva HOLLENSTEIN, René SCHAFFERT und Julia DRATVA, 2018. Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care services. In: 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018. Conference paper. 2018
Liberatore, Florian, Sarah Schmelzer-Kriech, Eva Hollenstein, René Schaffert, and Julia Dratva. 2018. “Rate Your Home Care Nurse : Methodological Challenges in Measuring Patient Satisfaction with Home Care Services.” Conference paper. In 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018.
Liberatore, Florian, et al. “Rate Your Home Care Nurse : Methodological Challenges in Measuring Patient Satisfaction with Home Care Services.” 18th EURAM Annual Conference, Reykjavík, Iceland, 19-22 June 2018, 2018.


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