Bitte benutzen Sie diese Kennung, um auf die Ressource zu verweisen:
https://doi.org/10.21256/zhaw-4042| Publikationstyp: | Beitrag in wissenschaftlicher Zeitschrift |
| Art der Begutachtung: | Peer review (Publikation) |
| Titel: | 'Emerge' : benchmarking of clinical performance and patients experiences with emergency care in Switzerland |
| Autor/-in: | Schwappach, David Blaudszun, Annette Conen, Dieter Ebner, Heinz Eichler, Klaus Hochreutener, Marc-Anton |
| DOI: | 10.21256/zhaw-4042 10.1093/intqhc/mzg078 |
| Erschienen in: | The International Journal for Quality in Health Care |
| Band(Heft): | 15 |
| Heft: | 6 |
| Seite(n): | 473 |
| Seiten bis: | 485 |
| Erscheinungsdatum: | 2003 |
| Verlag / Hrsg. Institution: | Oxford University Press |
| ISSN: | 1353-4505 1464-3677 |
| Sprache: | Englisch |
| Schlagwörter: | Wig; Quality improvement; Emergency care |
| Fachgebiet (DDC): | 362: Gesundheits- und Sozialdienste |
| Zusammenfassung: | Objective: To assess the effects of uniform indicator measurement and group benchmarking followed by hospital-specific activities on clinical performance measures and patients’ experiences with emergency care in Switzerland. Design: Data were collected in a pre-post design in two measurement cycles, before and after implementation of improvement activities. Trained hospital staff recorded patient characteristics and clinical performance data. Patients completed a questionnaire after discharge/transfer from the emergency unit. Setting: Emergency departments of 12 community hospitals in Switzerland, participating in the ‘Emerge’ project. Subjects: Eligible patients were entered into the study (18 544 in total: 9174 and 9370 in the first and second cycles, respectively), and 2916 and 3370 patients returned the questionnaire in the first and second measurement cycles, respectively (response rates 32% and 36%, respectively). Main outcome measures: Clinical performance measures (concordance of prospective and retrospective assessment of urgency of care needs, and time intervals between sequences of events) and patients’ reports about care provision in emergency departments (EDs), measured by a 22-item, self-administered questionnaire. Results: Concordance of prospective and retrospective assignments to one of three urgency categories improved significantly by 1%, and both under- and over-prioritization, were reduced. The median duration between ED admission and documentation of post-ED disposition fell from 137 minutes in 2001 to 130 minutes in 2002 (P < 0.001). Significant improvements in the reports provided by patients were achieved in 10 items, and were mainly demonstrated in structures of care provision and perceived humanity. Conclusion: Undertaken in a real-world setting, small but significant improvements in performance measures and patients’ perceptions of emergency care could be achieved. Hospitals accomplished these improvements mainly by averting strong outliers, and were most successful in preventing series of negative events. Uniform outcomes measurement, group benchmarking, and data-driven hospital-specific strategies for change are suggested as valuable tools for continuous improvement. Several hospitals have already implemented the developed measures in their internal quality systems and subsequent measurements are projected. |
| Weitere Angaben: | Erworben im Rahmen der Schweizer Nationallizenzen (http://www.nationallizenzen.ch) |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/12849 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | School of Management and Law |
| Organisationseinheit: | Winterthurer Institut für Gesundheitsökonomie (WIG) |
| Enthalten in den Sammlungen: | Publikationen School of Management and Law |
Dateien zu dieser Ressource:
| Datei | Beschreibung | Größe | Format | |
|---|---|---|---|---|
| mzg078.pdf | 199.86 kB | Adobe PDF |  Öffnen/Anzeigen |
Zur Langanzeige
Schwappach, D., Blaudszun, A., Conen, D., Ebner, H., Eichler, K., & Hochreutener, M.-A. (2003). ‘Emerge’ : benchmarking of clinical performance and patients experiences with emergency care in Switzerland. The International Journal for Quality in Health Care, 15(6), 473–485. https://doi.org/10.21256/zhaw-4042
Schwappach, D. et al. (2003) ‘“Emerge” : benchmarking of clinical performance and patients experiences with emergency care in Switzerland’, The International Journal for Quality in Health Care, 15(6), pp. 473–485. Available at: https://doi.org/10.21256/zhaw-4042.
D. Schwappach, A. Blaudszun, D. Conen, H. Ebner, K. Eichler, and M.-A. Hochreutener, “‘Emerge’ : benchmarking of clinical performance and patients experiences with emergency care in Switzerland,” The International Journal for Quality in Health Care, vol. 15, no. 6, pp. 473–485, 2003, doi: 10.21256/zhaw-4042.
SCHWAPPACH, David, Annette BLAUDSZUN, Dieter CONEN, Heinz EBNER, Klaus EICHLER und Marc-Anton HOCHREUTENER, 2003. ‚Emerge‘ : benchmarking of clinical performance and patients experiences with emergency care in Switzerland. The International Journal for Quality in Health Care. 2003. Bd. 15, Nr. 6, S. 473–485. DOI 10.21256/zhaw-4042
Schwappach, David, Annette Blaudszun, Dieter Conen, Heinz Ebner, Klaus Eichler, and Marc-Anton Hochreutener. 2003. “‘Emerge’ : Benchmarking of Clinical Performance and Patients Experiences with Emergency Care in Switzerland.” The International Journal for Quality in Health Care 15 (6): 473–85. https://doi.org/10.21256/zhaw-4042.
Schwappach, David, et al. “‘Emerge’ : Benchmarking of Clinical Performance and Patients Experiences with Emergency Care in Switzerland.” The International Journal for Quality in Health Care, vol. 15, no. 6, 2003, pp. 473–85, https://doi.org/10.21256/zhaw-4042.
Alle Ressourcen in diesem Repository sind urheberrechtlich geschützt, soweit nicht anderweitig angezeigt.