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https://doi.org/10.21256/zhaw-4051| Publication type: | Article in scientific journal |
| Type of review: | Peer review (publication) |
| Title: | Satisfaction of staff of Swiss insurance companies with medical appraisals : a cross sectional study |
| Authors: | Eichler, Klaus Imhof, Daniel Bollag, Yvonne Stöhr, Susanna Gyr, Niklaus Auerbach, Holger |
| DOI: | 10.21256/zhaw-4051 10.1186/1756-0500-4-83 |
| Published in: | BMC Research Notes |
| Volume(Issue): | 4 |
| Issue: | 1 |
| Page(s): | 83 |
| Pages to: | 89 |
| Issue Date: | 2011 |
| Publisher / Ed. Institution: | BioMed Central |
| ISSN: | 1756-0500 |
| Language: | English |
| Subjects: | Private insurance; Disability insurance; Private insurance company; Insurance physician; Occupational accident |
| Subject (DDC): | 360: Social problems and social insurance |
| Abstract: | Background: A high quality of timely delivered medical appraisals is crucial for social and other insurances to judge possible occupational reintegration measures for patients with medical conditions who are in danger to lose their job. However, little is known about the satisfaction of staff of insurance companies with medical appraisals that they have commissioned. Our questionnaire survey prospectively included all medical appraisals arriving at Swiss insurances from FEB to APR 2008. We assessed the satisfaction of the commissioner with medical appraisals performed by medical assessors. In addition, we evaluated the contribution of several factors to overall satisfaction. The unit of sample was the medical appraisal. Findings: We analysed 3165 medical appraisals, 2444 (77%) of them from the public disability insurance, 678 (22%) from private accident, liability and loss of income insurances and 43 (1%) from other insurances. Overall satisfaction of staff of insurance companies in Switzerland was high, but satisfaction of the disability insurance with appraisals was generally lower compared to satisfaction of private insurances. The staff of the disability insurance judged time for preparation as too long in 30%. For staff of private insurance companies 20% of appraisals were not "worth its price". Well-grounded and comprehensible conclusions were the single most important factor for high overall satisfaction (OR 10.1; 95%-CI: 1.1-89.3). Conclusions: From the viewpoint of staff of insurance companies, a relevant part of medical appraisals arrives too late. Medical assessors have to take the specific needs of insurances into account, to perform more appraisals with sound conclusions in due time. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/12825 |
| Fulltext version: | Published version |
| License (according to publishing contract): | CC BY 2.0: Attribution 2.0 Generic |
| Departement: | School of Management and Law |
| Organisational Unit: | Winterthur Institute of Health Economics (WIG) |
| Appears in collections: | Publikationen School of Management and Law |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 2011_Eichler_Satisfaction_of_staff_of_Swiss_insurance_companies.pdf | 296.99 kB | Adobe PDF |  View/Open |
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Eichler, K., Imhof, D., Bollag, Y., Stöhr, S., Gyr, N., & Auerbach, H. (2011). Satisfaction of staff of Swiss insurance companies with medical appraisals : a cross sectional study. BMC Research Notes, 4(1), 83–89. https://doi.org/10.21256/zhaw-4051
Eichler, K. et al. (2011) ‘Satisfaction of staff of Swiss insurance companies with medical appraisals : a cross sectional study’, BMC Research Notes, 4(1), pp. 83–89. Available at: https://doi.org/10.21256/zhaw-4051.
K. Eichler, D. Imhof, Y. Bollag, S. Stöhr, N. Gyr, and H. Auerbach, “Satisfaction of staff of Swiss insurance companies with medical appraisals : a cross sectional study,” BMC Research Notes, vol. 4, no. 1, pp. 83–89, 2011, doi: 10.21256/zhaw-4051.
EICHLER, Klaus, Daniel IMHOF, Yvonne BOLLAG, Susanna STÖHR, Niklaus GYR und Holger AUERBACH, 2011. Satisfaction of staff of Swiss insurance companies with medical appraisals : a cross sectional study. BMC Research Notes. 2011. Bd. 4, Nr. 1, S. 83–89. DOI 10.21256/zhaw-4051
Eichler, Klaus, Daniel Imhof, Yvonne Bollag, Susanna Stöhr, Niklaus Gyr, and Holger Auerbach. 2011. “Satisfaction of Staff of Swiss Insurance Companies with Medical Appraisals : A Cross Sectional Study.” BMC Research Notes 4 (1): 83–89. https://doi.org/10.21256/zhaw-4051.
Eichler, Klaus, et al. “Satisfaction of Staff of Swiss Insurance Companies with Medical Appraisals : A Cross Sectional Study.” BMC Research Notes, vol. 4, no. 1, 2011, pp. 83–89, https://doi.org/10.21256/zhaw-4051.
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