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Title
Involved Person(s)
2008
Maximizing service productivity through task routing rules
Ryder, Geoff
;
Heitz, Christoph
;
Ross, Kevin
2008
Knowledge management in call centers : how routing rules influence expertise and service quality
Heitz, Christoph
;
Ryder, Geoffrey
;
Ross, Kevin
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Author
1
Ryder, Geoff
1
Ryder, Geoffrey
Subject (DDC)
1
338: Produktion
1
658.4: Leitendes Management
Date issued
2
2008
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1
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