Results 1-6 of 6 (Search time: 0.003 seconds).
|Issue Date||Title||Involved Person(s)|
|2008||Knowledge management in call centers : how routing rules influence expertise and service quality||Heitz, Christoph; Ryder, Geoffrey; Ross, Kevin|
|2008||Flow-time estimation in dynamic job shops with priority scheduling using a hybrid modelling approach||Sigrist, Jörg; Heitz, Christoph|
|2008||Maximizing service productivity through task routing rules||Ryder, Geoff; Heitz, Christoph; Ross, Kevin|
|2008||The concept of shadow price to monetarize the intangible value of expertise||Fragniere, Emmanuel; Heitz, Christoph; Moresino, Franceso|
|2008||Direct marketing of service contracts under autonomous customer dynamics||Heitz, Christoph; Hary, Ingo; Dettling, Marcel; Ruckstuhl, Andreas|
|2008||Modal vector fitting : a tool for generating rational models of high accuracy with arbitrary terminal conditions||Gustavsen, Bjørn; Heitz, Christoph|