Browsing DSpace | ZHAW digitalcollection

Browsing by Person coen

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:

Showing results 73 to 92 of 95 < previous next >

Issue Date	Title	Involved Person(s)
2002	Tagungsbericht - 11th Annual AMA frontiers in services conference	Gouthier, M.; Coenen, Christian
2012	Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships	Mende, Martin; Thompson, Scott; Coenen, Christian
2012	The added value of facilities management : concepts, findings and perspectives	Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012	The added value of FM - what we still have to learn	Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2012	The added value of FM : background and introduction	Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012	The added value of FM : comparisons and lessons learned	Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2010	The added value of FM : different research perspectives	Jensen, P.; Van der Voordt, T.; Coenen, Christian; von Felten, Daniel; Lindholm, A., et al
2012	The concept of added value of FM	Riratanaphong, Chaiwat; Sarasoja, Anna-Liisa; Coenen, Christian; von Felten, Daniel; Jensen, Per Anker, et al
2001	The relevance of prosocial service behaviors of customer contact employees in an airline setting	Coenen, Christian
2004	Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth	Coenen, Christian
2016	Versprechen Sie nie zu viel!	Coenen, Christian
2021	Vom «Emergency Remote Teaching» zum «Blended Learning»	Arnold, Irene; Coenen, Christian
2000	Von der Wüste in die Oase - Kunde misst Serviceorientierung an vier Merkmalen	Coenen, Christian
2011	When the grass is greener on my side of the fence - I'll tell others! : how consumers' competitive assessments of service firms influence positive word-of-mouth	Mende, Martin; Thompson, Scott; Coenen, Christian
2013	Wie FM-Kunden und FM-Mitarbeiter von einer ganzheitlichen Führungskultur profitieren	Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra
2010	Wie sieht es mit dem Lohn aus?	von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam
2010	Wie Unternehmen mit Service Excellence beim Kunden punkten	Coenen, Christian; Loepfe, Steven
1999	Yield-Management im Hotel	Coenen, Christian
2006	Zufriedenheitsmanagement : Konzept und Realisierung	Stauss, B.; Dornach, F.; Coenen, Christian
2009	Zufriedenheitsmanagement : Konzept und Realisierung	Stauss, Bernd; Dornach, Frank; Coenen, Christian

Showing results 73 to 92 of 95 < previous next >