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Issue DateTitleInvolved Person(s)
2007Service Excellence als Impulsgeber : Strategien - Management - Innovation - BranchenGouthier, Matthias H. J.; Coenen, Christian; Schulze, Henning S.; Wegmann, Christoph
2012Service-centric logic of FMCoenen, Christian; von Felten, Daniel
2007Service-Excellence durch Prosocial Service PerformanceCoenen, Christian
2001Service-orientation and service-competence of customer-contact employeesCoenen, Christian
2001Serviceorientierung und Servicekompetenz von Kundenkontakt-MitarbeiternCoenen, Christian
1999Serviceorientierung von Kundenkontakt-MitarbeiternCoenen, Christian
2005Social software as a new way of customer employee interactionCoenen, Christian; Müller-Seitz, G.
2015Successful relationship management in FM : how relations create value in FMCoenen, Christian
2002Tagungsbericht - 11th Annual AMA frontiers in services conferenceGouthier, M.; Coenen, Christian
2012Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationshipsMende, Martin; Thompson, Scott; Coenen, Christian
2012The added value of facilities management : concepts, findings and perspectivesJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012The added value of FM - what we still have to learnJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2012The added value of FM : background and introductionJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012The added value of FM : comparisons and lessons learnedJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2010The added value of FM : different research perspectivesJensen, P.; Van der Voordt, T.; Coenen, Christian; von Felten, Daniel; Lindholm, A., et al
2012The concept of added value of FMRiratanaphong, Chaiwat; Sarasoja, Anna-Liisa; Coenen, Christian; von Felten, Daniel; Jensen, Per Anker, et al
2001The relevance of prosocial service behaviors of customer contact employees in an airline settingCoenen, Christian
2004Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouthCoenen, Christian
2016Versprechen Sie nie zu viel!Coenen, Christian
2000Von der Wüste in die Oase - Kunde misst Serviceorientierung an vier MerkmalenCoenen, Christian