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Showing results 61 to 80 of 95
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Issue Date
Title
Involved Person(s)
2014
Reflecting on future research concerning the added value of FM
Jensen, P.A.
;
van der Voordt, T.
;
Coenen, Christian
;
Sarasoja, A.-L.
2013
Relationship value in FM : a customer perspective
Coenen, Christian
;
Schäfer-Cui, Ying Ying
2016
Relationship value in outsourced FM services : value dimensions and drivers
Cui, Ying Ying
;
Coenen, Christian
2010
Reputation and public awareness of facilities management : a quantitative survey
Coenen, Christian
;
von Felten, Daniel
;
Schmid, Mirjam
2007
Service Excellence als Impulsgeber : Strategien - Management - Innovation - Branchen
Gouthier, Matthias H. J.
;
Coenen, Christian
;
Schulze, Henning S.
;
Wegmann, Christoph
2012
Service-centric logic of FM
Coenen, Christian
;
von Felten, Daniel
2007
Service-Excellence durch Prosocial Service Performance
Coenen, Christian
2001
Service-orientation and service-competence of customer-contact employees
Coenen, Christian
2001
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
1999
Serviceorientierung von Kundenkontakt-Mitarbeitern
Coenen, Christian
2005
Social software as a new way of customer employee interaction
Coenen, Christian
;
Müller-Seitz, G.
2015
Successful relationship management in FM : how relations create value in FM
Coenen, Christian
2002
Tagungsbericht - 11th Annual AMA frontiers in services conference
Gouthier, M.
;
Coenen, Christian
2012
Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships
Mende, Martin
;
Thompson, Scott
;
Coenen, Christian
2012
The added value of facilities management : concepts, findings and perspectives
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
2012
The added value of FM - what we still have to learn
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
;
Sarasoja, Anna-Liisa
2012
The added value of FM : background and introduction
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
2012
The added value of FM : comparisons and lessons learned
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
;
Sarasoja, Anna-Liisa
2010
The added value of FM : different research perspectives
Jensen, P.
;
Van der Voordt, T.
;
Coenen, Christian
;
von Felten, Daniel
;
Lindholm, A.
, et al
2012
The concept of added value of FM
Riratanaphong, Chaiwat
;
Sarasoja, Anna-Liisa
;
Coenen, Christian
;
von Felten, Daniel
;
Jensen, Per Anker
, et al